The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
With the Intercom Conversations mobile app you can:
Manage your inbox from anywhere
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes
Start or continue a conversation
Send a new message or respond to a customer via in-app or email
Insert saved replies to resolve common questions faster
Search and see your leads and users
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth
Is the mobile app really supported? I would use it much more if it weren’t so difficult. Saved replies are so limited. When editing you have to add your own html. And then you can’t start typing your own text and then add the saved reply. Sending an article: Rather than a huge overhaul, how about just the option to add more of your own text before sending an article? As it is today, you choose an article to send and it just sends it offering no chance to preface it or come across as a human. I hate the idea that I’m sending my user two emails and one just has a link to an article. So rude. So then I spend alllll this extra time trying to find the link, which isn’t provided from within the interface. So frustrating and time consuming. Half of the time the users full conversation history and details aren’t visible in the app. That also makes it difficult to construct a professional or polite reply.Can’t copy a word or sentence from a conversation. Have to copy the whole thing the paste it elsewhere. I’ve tried accessing the web app via iPad and that is slightly better, but still challenging. In today’s mobile workforce it would be really helpful if I were better enabled to conduct support from my phone.
Horrible! Just horrible!
techspection
Sigh. I really like Intercom as a product but they really did a poor job on this app. It’s so bad I don’t even think they should’ve released it at all. They should’ve just improved the web experience for iOS devices if they had to choose that vs releasing this horrible app. Where do I begin? Sigh:- cannot add tags to conversations- cannot use any of the integrations you have configured- no keyboard shortcuts AT ALL for external keyboards (WHAT?!!!!)- cannot select just the text you want to copy & paste but instead have to select the entire body of a conversation forcing you to paste it somewhere else and copy again just want you wantAll in all it becomes a waste of time to use. And they haven’t optimized the web for iOS devices either but as painful as THAT is, it’s still better than this iPad app.
Outdated. New customers beware.
SomeRandomGuy5000
This app seems to have been abandoned. It doesn’t reflect any of the features or functions we use on the web/desktop version. It’s hard to scroll through tickets and threads with unpredictable scroll behavior. The UI/UX does not match the app at all. It’s so bad that we’ve considered moving to another service because we’re not able to properly handle tickets on mobile. Offering 24/7 support when it’s difficult to reply unless you’re on your desktop computer makes this service a lot less attractive. The app does the absolutely bare minimum, if that. You might as well just use an actual email client. If they update it to match the current features and functionality I will be happy to use it again but right now it is doing less than the bare minimum I’d expect.
Embarrassing, neglected app, not even used by Intercom
GusGuy2013
I have been an intercom customer for almost 10 years across multiple companies. This app is embarrassingly neglected, clunky, and under-functional.I do not blame the engineer (yes it is probably just ONE) keeping the lights on. And I will not do the work that the “incredible product minds” at Intercom should do to list what should be improved. Intercom, be like DoorDash who is making all their employees deliver for a day a month. After a day — nay, an hour — of trying to run your business entirely in this app, you will cry and wonder where all those per-customer fees are actually going.
• Previously visited screens now open instantly instead of reloading.
• Inbox counts stay current, and mentions clear once read.
• Fixes for profile tags, reopened conversations and list rows.
Version 5.0.11
The developer, Intercom, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
