For the most part, that app is great. We use it to manage both the business and personal finances, and it is simple and easy to transfer money to appropriate accounts. The only major feature the app appears to be missing is the ability to leave a comment on a transfer. In order to do so, I have to get on the desktop to make the transaction so I can leave the comment. The app improves our efficiency, except for this one major bottleneck.

The latest update seems to go backward when it comes to features in the notification section. I used to be able to receive transaction notifications that included a description of where the transaction originated. It provided a quick way of making sure no unauthorized transactions occurred. Now I can receive a notification but I can’t see any detail unless I log into the app. Makes the notification pretty useless. This is something available on just about any other banking service/app. When I asked about this at the credit union I was told this is no longer an option. Why would you get rid of this feature? I also used to be able to receive a notification if a payment was due or late. Now the only notification available is a recurring reminder. Also, the option to add member to member transfer is not working. It errors out every time we try to add an account. I’m all for new and improved apps but this new app does not seem to offer any improvements, only less user friendly and ineffective options. Did the designers even seek input from real and regular users of this app??

I have been using this app for 5 years. Had no issues until this year. Serval months ago I started receiving the middleware error message. Went to the branch where their IT person couldn’t figure it out. A day or so later it started to work again. Fast forward several months, it’s happening again. So frustrating. Can’t get it to work yet my husband has no issues accessing our accounts through the app on his phone.

It’s a pretty good app, I don’t like the new interface however I prefer to be able to see all my balances on the screen without having to swipe, also, if you could, please disable the tour from coming up every time I open the app, once is enough. I think we sometimes make improvements just to make improvements and they don’t always end up being an improvement.