Genesys Cloud Collaborate

Name: Genesys Cloud Collaborate
Rating: 3.9 (15 reviews)
Author: Genesys Telecommunications Labs, Inc

Business

Free

15 Ratings
Ages

4+
Years
Category

Business
Developer

Genesys Telecommunications Labs, Inc
Language

EN
+ 23 More
Size

28.2
MB

Genesys Cloud™ Collaborate is an enterprise collaboration app for iPad and iPhone. Collaborate is designed to unleash the creativity, ideas, and passion of your employees, partners and customers with anytime, anywhere access. Quickly search and find the expertise in your company and communicate by phone, SMS, chat, and email. Features - Access employee profiles in a cloud-based directory - Search colleagues by name, title, skill, and qualification - Update your profile from within the app - Create a favorite list of company contacts - Call, email, and chat from within the app

Ratings & Reviews

3.9

out of 5

15 Ratings

Hard to use with iPhone X
01/18/2020

R&A PC
App displays the site but have no ability to see full page or move around page which causes loss of ability to use most features.Update: thanks for developer response. Realize I was in a mobile browser view. This is caused by requirement from our org to use 2FA login that uses browser. There doesn’t seem to be a way to exit the browser to use the native app. Updated stars based on response and use of native app is a better experience. Anything that can be done about browser login and 2FA?

Developer Response
Thanks for your review and sorry about the trouble you've been having with PureCloud Collaborate. Please make sure you are using the native app and not a mobile web browser. Please reach out to your PureCloud Designated Contact and open a support case if you have any additional issues. Update:The mobile apps support Two-Factor if supported by your Single Sign-On. Please check out the following documentation https://help.mypurecloud.com/articles/single-sign-on-overview.
Hard to use with iPhone X
01/18/2020

R&A PC

App displays the site but have no ability to see full page or move around page which causes loss of ability to use most features.Update: thanks for developer response. Realize I was in a mobile browser view. This is caused by requirement from our org to use 2FA login that uses browser. There doesn’t seem to be a way to exit the browser to use the native app. Updated stars based on response and use of native app is a better experience. Anything that can be done about browser login and 2FA?
Developer Response 01/21/2020
Thanks for your review and sorry about the trouble you've been having with PureCloud Collaborate. Please make sure you are using the native app and not a mobile web browser. Please reach out to your PureCloud Designated Contact and open a support case if you have any additional issues. Update:The mobile apps support Two-Factor if supported by your Single Sign-On. Please check out the following documentation https://help.mypurecloud.com/articles/single-sign-on-overview.
Well done Genesys!
10/15/2020

Orf 4 Prez
Phenomenal product with continuous updates. Seamless transition from desktop or web browser!
Well done Genesys!
10/15/2020

Orf 4 Prez

Phenomenal product with continuous updates. Seamless transition from desktop or web browser!
No notification
02/01/2021

pbrook55
It some time send notifications and sometimes it don’t . I have all my notifications settings on .. smh

Developer Response
Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please refer to the following documentation to ensure you meet the criteria for push notifications (https://help.mypurecloud.com/articles/purecloud-collaborate-for-ios-faq). Please reach out to your Genesys Cloud Designated Contact and open a support case if you have any additional issues.
No notification
02/01/2021

pbrook55

It some time send notifications and sometimes it don’t . I have all my notifications settings on .. smh
Developer Response 02/04/2021
Thanks for your review and sorry about the trouble you've been having with Genesys Cloud Collaborate. Please refer to the following documentation to ensure you meet the criteria for push notifications (https://help.mypurecloud.com/articles/purecloud-collaborate-for-ios-faq). Please reach out to your Genesys Cloud Designated Contact and open a support case if you have any additional issues.
Product Manager
11/03/2015

RedFury03
Great chat app plus company directory. Much easier than Slack, with more features. I can easily monitor important chats without being overwhelmed by all the other chatter. And the directory helps me navigate my huge company, find the people i need, and chat or call the person or group.
Product Manager
11/03/2015

RedFury03

Great chat app plus company directory. Much easier than Slack, with more features. I can easily monitor important chats without being overwhelmed by all the other chatter. And the directory helps me navigate my huge company, find the people i need, and chat or call the person or group.

- Adds Mexico and Singapore environments regions.

Version 2025.10255.0

10/20/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Location
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics