so i bought a ticket a week ago and today i was waiting for my bus that was supposed to arrive at 4:30 and i was at the location at 4, a couple minutes later when looking at the app i saw it got delayed an hour and 30 minutes and I didn’t want to stay out there for over an hour in the sun so i went back to my friends house. at around 5:20 i check the app and it said my bus would be there at 5:22 which isn’t even an hour from the original time after telling me it was a over 1 hour delay. i also never got a notification that the arrival time changed so i never knew. i had to take the train back home, when i called customer service they wouldn’t give me a refund because it had to be a 2 hour time gap from the original arrival time vs the delayed time so i lost 40$. Another situation happened two days before where the bus drove past the pick up and never stopped so i had to take a $140 uber to my location, but i did get a refund for the bus ticket, i have so many other horror stories that have happened to me but these two occurrences happened in the last 2 days. the app works well but needs to change the notification system to alert the person 30 minutes before arrival to make sure they make it on time if that was the case i wouldn’t have missed the bus, and also not being able to get a refund over a fault in there system is nonsense, and their bus drivers need better training, i will never use flix bus again and i would not recommend it.

The application works correctly, but the company as a carrier is very bad. Last week I ran into such a problem when I bought a ticket from Philadelphia to New York. I came to the bus stop in advance , but by the appointed time the bus was not at the stop and several people had accumulated who also did not understand what was going on . Later it turned out that in connection with the marathon in the city , they decided to postpone the stop and did not notify the passengers who bought a ticket and thought that the stop would be at the old place . I contacted the support service and I had to stand in the cold for an hour figuring out all the circumstances of this case . Well, the only answer to all my requests was that I had to somehow guess myself that the stop would be postponed. The support service also informed me that all the information is indicated in my ticket , but I have a screenshot that there is a stop in the ticket at the old place where I was waiting for the bus . The company did not suffer any damage to itself , but I had to get to the train station and buy a train ticket . Next time I prefer not to use the service of this company . And I will prefer a company that cares about its passengers and tries to convey important information in a more vivid way . Anyone who wants to use the services of this carrier as a last resort, you know you can lose money and health hoping for not high-quality.

The app is fine. This bus line is absolute garbage. I booked a ride from the 22nd to the 26th of December and they changed my bus ticket to the 24th without any compensation. On my ride to Vegas from Los Angeles, the bus supposedly had no heat and the entire bus felt like an ice chest. I got sick. Then on my bus ride back, I went to the address in my email but we didn’t see anyone over there. After I called customer service about 3 times I finally got an answer and they told me that the actual stop was a little over 2 blocks away from where I was supposed to be. I would have made it to my bus had they given me the correct address. I asked to speak to a supervisor since I was given an incorrect address and there was no way for them to rebook me on to the next bus ride home. I basically had to buy a whole new ticket. I am a young woman and the area they had me waiting at was less than safe. Anything could have happened. Luckily my brother was able to take me back to my mother’s house but I missed important appointments back home because of the unprofessionalism I experienced with this company. Just use Greyhound instead. Had I not had family here, I would’ve been in an even tougher spot, especially especially since I was 35 minutes away from where I was staying. I believe this bus line is a scam. Do NOT go through them especially if you’re a young woman traveling alone at night.

I was so excited for my trip with my husband, we showed up 45min early to the departure time and waited in the bitter cold; everything seemed good. The bus is not gonna be labeled flixbus? No problem. The bus is on platform C? Cool. I was refreshing the bus tracking system and it seemed like the bus was going to be late. 10-15mins goes by without seeing the bus and the tracking system shows the bus has completely missed us. I was in disbelief thinking it was another bus or there was a glitch, but low and behold it wasn't wrong. Called customer service with my issue (after some time digging for a US number and throwing a tantrum w the automated bot prior to talking to a human) and we were supposedly the only two passengers not boarded on the bus. I dont know what information the people on there have that I dont. For all I know, we were the only two booked, but none of it made sense at all. I followed the directions on the app and it guided me to the wrong place is what I can ultimately conclude... Regardless, what was suggested is that I buy a new ticket so basically I can f myself I guess. Not even a reshedule to the bus coming in two hours. The clerk didnt even clarify if we were in the right place or where it would be next time. Never!! had this happen before and will never be riding with Flix bus again, thank you. Granted, I bought the ticket from wanderu, as the clerk reminded me, BUTTT(!) I got my "directions" for the bus stop from flix bus through this app. No good, waste of money, and very frustrating.