Well designed,easy to navigate and to process payment. We were not giving the option to choose sit type for the return, that was the only thing we found odd.

Even though I may not use Italo very often I’m glad I downloaded the Italo app and signed up for Più. They regularly send promotional codes that saved me a great deal on my vacation travel. One minor issue I found: when adding a booked ticket to the Wallet app I can’t add two different tickets with different seat assignments when the first initial and last name are the same. Anche se non posso usare Italo molto spesso, sono contento di aver scaricato l'app Italo e di essermi iscritto a Più. Inviano regolarmente codici promozionali che mi hanno salvato molto durante i miei viaggi di vacanza. Un problema minore che ho trovato: quando aggiungo un biglietto prenotato all'app Wallet non posso aggiungere due biglietti diversi con assegnazioni di posti diverse quando il primo nome iniziale e il cognome sono gli stessi.

The app works fine. The trains are fine. Both could be better.But a staff member ruined our experience. Sent my friends the wrong way when trying to attempting to deboard through a swarm of boarders.Then as they got close the doors stare red to close with the same staff member there. I tried to halt the doors with the open button and point to my friends, all he did was scold me. The train sat stationary for several minutes as we all tried to explain and he just kept pointing forward. Until the train departed. I have traveled trains in numerous countries. There was no excuse for this behavior except to sow cause or be anti-tourist.

Visiting Italy I was so excited to ride the high speed train & get all the perks listed for business or “premier” class. It was a waste of money, unfortunately. I got 1 snack & 1 tiny cup of black coffee w/ no sugar or creamer offered. After that the lady that served us disappeared the rest of the ride. The bathrooms were a bit dirty. There was trash (cups) on the seats from the previous train ride. & last but not least there wasn’t any WiFi! I didn’t have a SIM card or phone number (I was a tourist) & Italo would not allow me access to the WiFi. The entire experience was pretty disappointing.