The most recent update deleted the #2 button on the peek keypad. Excuse us while we go change all of our prices and refuse any cc numbers that include a 2! The app is slow, does not automatically show new waivers when they have been signed recently, does not show check-ins across different iPads, and sometimes does not actually check the customer in on the main system even when it shows the green check on the iPad. Careful if you bump the refund button because it will not ask for confirmation, you just gave the customer a refund on accident! This app is a disaster. We would really love to see some positive progress on these updates. It’s driving all of us insane!

I am 100% confident PeekPro is a scam. They sold me on so many lies. They talk about partnerships with so many big name travel website and they have no association. They talked about not having to pay commissions at all with these large corporations. It was all lies. The website and the app are complete trash. Get ready for constant crashes and the website not updating. Also they said there would be no redirect from your website to theirs for the bookings process… complete lie. I had several of my regulars call be because there were so many issues when they were trying to book using the PeekPro “widget”. Be ready to never see the $299 you paid and be ready to lose customers. For bookings it takes PeekPro over a week to pay you. They are holding the money. They use Stripe as their payment processor. Little did they know one of my family members run support for Stripe with a team of over 400 support agents. The payments were processed and Peek Pro was choosing to hold the payments. That is what you get with Peek Pro. Also if you try to leave PeekPro they will purposely hold the refund reserve. If you try to call support they will feed you full of lies and try to get you off the phone asap. I normally like to give a positive to reviews even negative ones and PeekPro does not have one redeeming feature. It’s a trash software with trash support. I wish I had read more reviews before I had switched to PeekPro.

This App is broken in so many ways. The “Manage Guests” feature is irrevocably broken. In other words, if you want to take a booking over the phone using the app, and your booking has any customer questions, get ready for the app to crash or for it to show you questions from completely unrelated activities. The worst part about it is if you contact customer service, they essentially blame the problem on you, say they can’t replicate it, etc etc. I literally sent them a screenshot of their broken app and they still denied/minimized that there was even a problem. Their solution? If you’re having trouble with the app, you should use Chrome. Turned out their website is broken on Chrome mobile too. I almost got it to work on safari… almost. I think they should release a new feature called “paper and pen.” It would be where customers call in and you write down their booking on paper. This would be 10x more functional than this app. Meanwhile, while businesses can’t take a basic booking because of their crashing app, they keep coming out with useless and disfunctional features without fixing basic things. Want to make a skinny non-fat soy latte while standing on your head and saying your ABC’s backwards? The app can do that. Want to take a booking? Sorry, we don’t do that. Complain that you don’t want a skinny non-fat soy latte and backwards ABC’s and just a functional booking app. Sorry we can’t replicate your problems… must be user error. I’ve literally had better experiences at the DMV - both with their technology and their customer service.

Dear Fareharbor users you will one day get a call from a sales rep from Peek Pro. Just hang up. They will fill you full of lies about what their application does. Ontop of that Fareharbor does not charge. To use Peek Pro it is $299. For that you get limited abilities in changing booking times and opening new times on the website, and no booking capabilities on the app at all. Imagine losing 90% of you capabilities from Fareharbor. Also PeekPro brags about having the fastest payment processing. That is laughable. With FareHarbor you get paid in 3-4 days. With PeekPro you get paid in 8-9 at best. Also they claim you will have access to cart abandonment data. You are provided a name that is all. The best lie of all was that they had a partnership with Viator so you would no longer be paying any commissions. I asked follow up and follow up to ensure I understood correctly. They have to partnership in reality and they do not have an api team to import the bookings. So to reiterate when PeekPro calls just hang up.