Very expensive leads!they charge you a lot of money even if leads doesn’t turn into hiring . They also charge you for leads from customers who carelessly send out mass email to multiple pros just to check for pricing without customers even visiting the pros profile first- this mass email is the same model as the knot- but at least the knot doesn’t charge you price per lead! There was a time where I spent close to 1000$ and none of those leads turned into bookings because some of those leads are just price shopping leads or whatever they are. Being a top pro doesn’t really help either. They have this system where they reduce the price of leads if customers contacted multiple pros - it’s not that much reduced . For example - if your price is 1000$ a wedding - everytime a customer reach out to you (even if it’s just price shopping) you get charged around 50$ —- if for example 4 other pros were also contacted - your price of that leads still might be 35$-40$ ... and this same customer can still go ahead and continue sending out more leads later on. additionally , if you are going to use the app, be aware that customers who contacted you for a quote can also review you anytime before you even accept the job or complete any work for them! Overall - disappointed with how much money I spent on the app and it’s rate of conversion.

Well, let me begin by saying, like others, I too was about to get scammed by a heating and air company! I was told that my unit was too old and that anything manufactured over 20 years ago, the parts are impossible to find. My only option was to replace the entire unit that cost $5,000.I contacted Guardian and talked with Eveline. She was very courteous and explained their company’s policies, services and options for financing available to me. Richard Eppers was scheduled to come to my home and just as Eveline explained, Richard was very prompt on arriving. It only took him about twenty minutes before he had determined that, I did not need to replace my system, it only needed a condenser and coolant. The level of professionalism exhibited by Richard surpassed all I have ever experienced with the heating and air industry.Before Richard arrived the temperature in my home was 80 degrees and within an hour, I was enjoying the comfort of my home of 72 degrees. I can not begin to tell you how fortunate I was to contact Guardian. I know that eventually my unit, being 22 years old, will need to be replaced. When that time comes, I definitely will be using Guardian to replace the entire system. Trust me, Richard and Eveline are the very best in this industry. They definitely “save the day with Expert Service” for me and my family! I highly recommended Guardian for all of your heating, air, plumbing and electrical needs!

I look at the reviews as I did when I first tested Thumbtack and I read stories like , I wasted time and money on Thumbtack and unless you have 200 reviews and seventy five hires you’ll just be spending money with no return. Those statements couldn’t be more wrong. I could only speak for myself when I first started using Thumbtack I didn’t know how to make the site work for me as well but I didn't give up just like any business you have to invest in advertising and have an angle that works for you. Through the tips they offer and seeing what other people have done in the past you put together a system in place that works for you. I’ve only been with Thumbtack for two years and yes I started with no reviews but I did what they told me I looked up old clients and asked them if they would write a review for me and as long as you did the right thing by that customer they were happy to so I sent them a link. Like I said it’s been two years and so far I have 28 reviews and twice that in hires. Not everyone likes to take the time and writes reviews but some do. I ask all my customers to , and so far it’s been 28 for me my rating is 4.8 out of 28 I’m happy with that. Nothing in this world just happens you have to always shoot for the stars and work hard for it.

As a person who is licensed and insured it’s hard to find people that actually wants a “pro” and not someone who does gig work. I will say the app works better for certain services and a lot of times I get under cut by people who do the job for practically nothing. I went as far as trying to charge a customer $65 for a service and still got beat by someone charging $50 when the going rate for that specific service is $125. I don’t like how the customer can just get price checks from 5 people and I still get charged for the lead. Recently i was recommended by the app to charge $85 for a service and to turn on “instant booking” when I did that I got a instant booking and the customer was set to pay $85 and I had to pay $83 for the lead. I tried to talk to customer service about it and they told me they had the right to do so because instant Booking may charge x2.8 because it’s only given to you. In my opinion and a lawyers opinion that’s a form of entrapment and to me that’s shady business. Plus many leads i got when I called the phone numbers provided the phone was not in service and they still charged me the lead and didn’t notify me of whether or not they reviewed my dispute. Customer service is sub par, you can tell there reading off of a script not really trying to help you. I wouldn't recommend this to someone that actually owns a business and llc until certain issues are fixed