This is an update for my previous post. I changed my rating from 4 stars to 5 stars because I am now able to setup auto payment on all my accounts. I still review my bills monthly to ensure that it correctly reflects my changes and payments.I have multiple accounts, 2 mobile accounts, one home account and a business account. The mobile accounts were smooth sailing because I was able to setup autopay; however, that’s were Flow missed the mark by limiting how many auto payment options a customer could have per account. My home and business accounts took several additional steps to complete my transactions. Flow, please increase the number of automated payments allowed. Thank!

I have been a customer of this company, first known as Cable and Wireless, then LIME, now FLOW, for decades here in Anguilla. From my first landline (which took two years to acquire) when the company operated out of a trailer, to multiple purchases of Apple devices, and a substantial product purchase with an average monthly payment plan of 200$US, I’ve suffered rage and anxiety trying to pay my bill. Never due to service which has been outstanding, often heroic. However, paying my bill has been frustrating, irritating, mistakes made over the years, glitches in systems, and, more recently, faulty apps, broken or “down” systems, and, even more recently rejection online of valid credit cards, mismanagement of accounts records and payments (resolved). Multiple versions of online payment options have been faulty. I am fortunate that I can and do have access to a local office and well-meaning staff and support persons from linemen to tech engineers, cashiers to salespeople, many of whom I’ve known for many decades. So, I am quick to say that the faults are never due to staff. I would also point out that alternative telecommunications companies do not, or, did not exist until relatively recently so choice was, originally, not an option. The reason I am taking time to write this lengthy review is that FINALLY, after the recent introduction of this newest iteration of a payment option this particular version of an “App” is satisfying. It works. I’m almost in disbelief, so I write this. I am very, very pleased with the ease, accuracy, speed and function. A very long time indeed but close to four decades later, finally, these past few months paying my bill, online, works and works well. Thank you. I would give five stars but, I’m justifiably wary of how good this seems to be.

Overall good app, just need to update the “ My account balance “ section. Sometimes the balance is not accurate. I tend to keep refreshing the page often to get my actual account balance.

The call support was good until they introduced the voice recognition system and limited it to some features it’s not even as quick as the first system where you dialed a number. Then there’s the WhatsApp chat support why must I wait sometimes up to 2 days before I can get a agent and then when they come then expect you to respond in 10 minutes before they close the chat; texting back at 1pm the night when I texted you at 7 am. Then there’s this app similar thing. Like why offer support if you can’t get it when you want. Is it that the company lacks workers. And it’s been a week of me calling the company because my credit is going off my phone without me using it and they say call back in an hour it will be resolved and it’s a week and it still isn’t fixed.