I literally never write reviews besides star ranking but I had to write to express how frustrating this update is on the app. The app worked perfectly fine for what it was being used for.. schedule testing, they updated to add more features now it’s almost impossible to figure out where to schedule testing. The chat doesn’t help for anything. Once you finally figure out how to schedule testing the page keeps freezing on the consent form waiver and won’t go past that.. and no it’s not my internet. Some things should really just be left the way they are, it’s a difficult update I can’t imagine an older person like my grandparents figuring this out.. seems disorganized although I’m sure they were trying to be more organized. Regardless I need the app to schedule the antigen rapid testing but unfortunate that they had to make something simple pretty complicated.

I have gotten a request to upload my W-2’s. It says it takes JPEG and different formats. Well, I can’t upload anything. I have tried for 3 days. I got an email saying uninstall and reinstall. I did, didn’t work. I was told to go to the website and it just directed me to the App. I sent in the error message, hopefully they can help me. Why are we using this App, when it has nothing connected to the office the notifications are coming from. I think the App. Must be down, not just all in my head, because I can’t even get through with the phone number provided. It just says try again and hangs up.

I understand this is a new application. But I feel it is lacking in some parts. We should be able to edit the email receiving address. But there is no place to change email settings. Also for the unemployment pua side. Of the app it would be beneficial if we could upload documents to ui. That would be directly linked to our social. Because what is going on with unemployment. Some of us are stuck. No answers no help. At least add a few updates. To the email settings. If I can’t go past prompts. How am I supposed to submit information that is required by the gov. By a certain date. Have been trying since March first waiting for a update of some type. Just a suggestion.

Literally had to download the app because the website is all of a sudden acting weird and not under their private control like it used to be not long ago and was literally fine yesterday but the app won’t even load anything it’s just a blank white screen every time even restarted my phone to try to get it to work nothing changed the app literally doesn’t work. Whoever is supposed to make sure these things work needs to do their job and fast otherwise don’t bother making an app just make sure the original website works regardless. How hard is that?