3CX

Name: 3CX
Rating: 2.6 (286 reviews)
Author: 3CX

Work Remotely, Anywhere

Free

286 Ratings
Ages

4+
Years
Category

Business
Developer

3CX
Language

EN
+ 11 More
Size

64.7
MB

Call, video and chat on your iOS device via your office extension, wherever you are! Stay connected and make remote work easier with 3CX. This app allows you to use your office extension from anywhere and not only for calls. Schedule conferences, chat with your colleagues and video call from your iOS device. Getting Started: 1. Install the app. 2. Open it, read and accept the license agreement and authorize the permissions the app needs (camera, microphone). 3. Open your web client or desktop app and click on the QR code in the top right corner. Details on how to access your web client are in your 3CX email sent by your administrator. 4. Open your camera on your iOS device and scan the QR code shown on your screen. 5. Your extension is configured and you’re now “Ready for calls”! Important: This app is only for use with 3CX V18 and is not a standalone app. More information: https://www.3cx.com/user-manual/installation-iphone/

Ratings & Reviews

2.6

out of 5

286 Ratings

Terrible with IOS16
10/06/2022

Courtt007
My company has been using this app since the start of the pandemic for everyone to work from home. I really enjoyed working from home and this app a lot at first because I could have my AirPods in to answer calls leaving me hands free to type. However since I updated to IOS 16 there are definite issues. I thought it was my original AirPods or my iPhone 12 at first, but I’ve upgraded both my iPhone and AirPods and I’m still having issues. Customers are constantly telling me that they can’t hear me, my connection is breaking up, or that I sound muffled. Additionally if I use without AirPods, my phone does not go dark like it does with regular iPhone calls. However if I call someone outside of the app it’s crystal clear. Not sure what’s happening, but someone better fix it because I really don’t want to go back into my office.
Terrible with IOS16
10/06/2022

Courtt007

My company has been using this app since the start of the pandemic for everyone to work from home. I really enjoyed working from home and this app a lot at first because I could have my AirPods in to answer calls leaving me hands free to type. However since I updated to IOS 16 there are definite issues. I thought it was my original AirPods or my iPhone 12 at first, but I’ve upgraded both my iPhone and AirPods and I’m still having issues. Customers are constantly telling me that they can’t hear me, my connection is breaking up, or that I sound muffled. Additionally if I use without AirPods, my phone does not go dark like it does with regular iPhone calls. However if I call someone outside of the app it’s crystal clear. Not sure what’s happening, but someone better fix it because I really don’t want to go back into my office.
Found a bug
08/26/2022

Searching eyes
Amending my rating to one star and hopefully catch the attention within development. We have an installation with several soft phones. The problem is the 3CX app will stop receiving phone calls, chats and notifications if the app is not opened within a given 7 day period. After 7 days of inactivity 3CX PBX stops the push and the extension appears as “not registered”. There is NO indication on the user’s phone that the 3CX app is in this state. In other words, the app you download to provide a VoIP line stops working after 7 days of inactivity. No incoming service. The workaround is to open the app within every 7 day timeout.So how about a simple enhancement that detects 5 or 6 days of inactivity and pushes a notification to the app like an “inactivity notice”. The user opens the app to see the notification and a new 7 day timer is started. But more importantly the app still works and provides constant VoIP services as expected .
Found a bug
08/26/2022

Searching eyes

Amending my rating to one star and hopefully catch the attention within development. We have an installation with several soft phones. The problem is the 3CX app will stop receiving phone calls, chats and notifications if the app is not opened within a given 7 day period. After 7 days of inactivity 3CX PBX stops the push and the extension appears as “not registered”. There is NO indication on the user’s phone that the 3CX app is in this state. In other words, the app you download to provide a VoIP line stops working after 7 days of inactivity. No incoming service. The workaround is to open the app within every 7 day timeout.So how about a simple enhancement that detects 5 or 6 days of inactivity and pushes a notification to the app like an “inactivity notice”. The user opens the app to see the notification and a new 7 day timer is started. But more importantly the app still works and provides constant VoIP services as expected .
Can’t turn off notifications!!!
02/21/2023

nicolegiorgi94
Thought it was great that if I was not close to the office landline and doing other things in the office I could easily answer through my phone. HOWEVER you can’t turn off the notifications!! Even if you try and turn them off through your phone settings and the app and try and put on do not disturb the notifications keep coming through. Driving be bananas enough that I’m deleting the app. This NEEDS to be fixed.Also sometimes the calls just don’t answer and this is very bad for a clinical setting where you’re answering for medical issues with patients. Very unprofessional.
Can’t turn off notifications!!!
02/21/2023

nicolegiorgi94

Thought it was great that if I was not close to the office landline and doing other things in the office I could easily answer through my phone. HOWEVER you can’t turn off the notifications!! Even if you try and turn them off through your phone settings and the app and try and put on do not disturb the notifications keep coming through. Driving be bananas enough that I’m deleting the app. This NEEDS to be fixed.Also sometimes the calls just don’t answer and this is very bad for a clinical setting where you’re answering for medical issues with patients. Very unprofessional.
Absolutely horrendous
05/03/2022

InTheMorningImMakingWaffles
The app is ridiculously terrible. Connections are always a problem and EVERY. SINGLE. CALL has parts where voices fade in and out for both parties. I constantly have to ask clients to repeat themselves, and it has even disconnected us before.The voicemail feature is awful because you can’t even set it on the app!! You have to use the desktop browser login to select it for each status, and then change your status on the app. You also can’t delete any old VM recordings, so if I have an old “OOO for Christmas 2021” recording it just stays in the system as an option. As you can imagine, the list has grown to be quite long. Only admins can delete old recordings, but who has the time to comb through every single employee’s history??? Not to mention each employee has to waste time typing up an email on which recordings can be deleted and which ones can’t.My current issue now is that calls coming into my phone through the app don’t ring! I don’t even get a pop up that I had a missed call. I have to randomly decide to open the app and go to “recents” which then shows that oh, I had a missed call from hours ago.The moment my company no longer requires this software, it’s deleted forever.
Absolutely horrendous
05/03/2022

InTheMorningImMakingWaffles

The app is ridiculously terrible. Connections are always a problem and EVERY. SINGLE. CALL has parts where voices fade in and out for both parties. I constantly have to ask clients to repeat themselves, and it has even disconnected us before.The voicemail feature is awful because you can’t even set it on the app!! You have to use the desktop browser login to select it for each status, and then change your status on the app. You also can’t delete any old VM recordings, so if I have an old “OOO for Christmas 2021” recording it just stays in the system as an option. As you can imagine, the list has grown to be quite long. Only admins can delete old recordings, but who has the time to comb through every single employee’s history??? Not to mention each employee has to waste time typing up an email on which recordings can be deleted and which ones can’t.My current issue now is that calls coming into my phone through the app don’t ring! I don’t even get a pop up that I had a missed call. I have to randomly decide to open the app and go to “recents” which then shows that oh, I had a missed call from hours ago.The moment my company no longer requires this software, it’s deleted forever.

Bug fixes and improvements.

Version 20.0.16

Sep 3

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

Supports

Siri

Use this app with Siri to help you get things done.

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What’s New

Version 20.0.16

App Privacy

Data Not Collected

Accessibility

Information

Supports

Siri

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