3CX

Name: 3CX
Rating: 2.6 (321 reviews)
Author: 3CX

Work Remotely, Anywhere

Free

321 Ratings
Age Rating

4+
Years
Category

Business
Developer

3CX
Language

EN
+ 11 More
Size

68.2
MB

Call, video and chat on your iOS device via your office extension, wherever you are! Stay connected and make remote work easier with 3CX. This app allows you to use your office extension from anywhere and not only for calls. Schedule conferences, chat with your colleagues and video call from your iOS device. Getting Started: 1. Install the app. 2. Open it, read and accept the license agreement and authorize the permissions the app needs (camera, microphone). 3. Open your web client or desktop app and click on the QR code in the top right corner. Details on how to access your web client are in your 3CX email sent by your administrator. 4. Open your camera on your iOS device and scan the QR code shown on your screen. 5. Your extension is configured and you’re now “Ready for calls”! Important: This app is only for use with 3CX V20 and is not a standalone app. More information: https://www.3cx.com/user-manual/installation-iphone/

Ratings & Reviews

2.6

out of 5

321 Ratings

Buggy and unreliable
05/09/2025
Feeling Enlightened
The log in/log out of call queue function does not work at all. On PC, I can set my queue status independently from my availability. On the iPhone app, if I try to log out of the queue or back in with the blue person with headphone icon, and then I verify on desktop my queue status, it doesn’t change it. I have to ensure I’m logged in on desktop and then if I want to log out of the queue on my phone, I must set my status to do not disturb. There have been times that I went days without being logged into the queue until one of my coworkers pointed it out and I determined the cause of the issue. Also, it has integrations with Siri Shortcuts, but they don’t always work. First, there’s the above-mentioned issue. Second, the command to “set status!” for example does not work unless the app is already open. Third, it has to wait to connect to be able to set your status. So instead of a handy shortcut where I push one button and set my queue status and availability all in one go, I have my shortcut1. Open 3CX2. Wait several seconds for it to connect3. Set queue status (based on the pipe dream that I can control that from my phone).4. Set availability. It is barely better than doing it manually. Only benefit is I have it set up as an automation, so it reminds me to do it every day. Also, there are two call interfaces. One if your phone is locked and one if the app is open on your screen. This may be a limitation imposed by Apple, but I wish they would have parity between these interfaces at minimum in where the control buttons are and how big they are. The Lock Screen interface has better button placement (further apart from each other) but less functionality.
Buggy and unreliable
05/09/2025
Feeling Enlightened

The log in/log out of call queue function does not work at all. On PC, I can set my queue status independently from my availability. On the iPhone app, if I try to log out of the queue or back in with the blue person with headphone icon, and then I verify on desktop my queue status, it doesn’t change it. I have to ensure I’m logged in on desktop and then if I want to log out of the queue on my phone, I must set my status to do not disturb. There have been times that I went days without being logged into the queue until one of my coworkers pointed it out and I determined the cause of the issue. Also, it has integrations with Siri Shortcuts, but they don’t always work. First, there’s the above-mentioned issue. Second, the command to “set status!” for example does not work unless the app is already open. Third, it has to wait to connect to be able to set your status. So instead of a handy shortcut where I push one button and set my queue status and availability all in one go, I have my shortcut1. Open 3CX2. Wait several seconds for it to connect3. Set queue status (based on the pipe dream that I can control that from my phone).4. Set availability. It is barely better than doing it manually. Only benefit is I have it set up as an automation, so it reminds me to do it every day. Also, there are two call interfaces. One if your phone is locked and one if the app is open on your screen. This may be a limitation imposed by Apple, but I wish they would have parity between these interfaces at minimum in where the control buttons are and how big they are. The Lock Screen interface has better button placement (further apart from each other) but less functionality.
Terrible with IOS16
10/06/2022
Courtt007
My company has been using this app since the start of the pandemic for everyone to work from home. I really enjoyed working from home and this app a lot at first because I could have my AirPods in to answer calls leaving me hands free to type. However since I updated to IOS 16 there are definite issues. I thought it was my original AirPods or my iPhone 12 at first, but I’ve upgraded both my iPhone and AirPods and I’m still having issues. Customers are constantly telling me that they can’t hear me, my connection is breaking up, or that I sound muffled. Additionally if I use without AirPods, my phone does not go dark like it does with regular iPhone calls. However if I call someone outside of the app it’s crystal clear. Not sure what’s happening, but someone better fix it because I really don’t want to go back into my office.
Terrible with IOS16
10/06/2022
Courtt007

My company has been using this app since the start of the pandemic for everyone to work from home. I really enjoyed working from home and this app a lot at first because I could have my AirPods in to answer calls leaving me hands free to type. However since I updated to IOS 16 there are definite issues. I thought it was my original AirPods or my iPhone 12 at first, but I’ve upgraded both my iPhone and AirPods and I’m still having issues. Customers are constantly telling me that they can’t hear me, my connection is breaking up, or that I sound muffled. Additionally if I use without AirPods, my phone does not go dark like it does with regular iPhone calls. However if I call someone outside of the app it’s crystal clear. Not sure what’s happening, but someone better fix it because I really don’t want to go back into my office.
Found a bug
08/26/2022
Searching eyes
Amending my rating to one star and hopefully catch the attention within development. We have an installation with several soft phones. The problem is the 3CX app will stop receiving phone calls, chats and notifications if the app is not opened within a given 7 day period. After 7 days of inactivity 3CX PBX stops the push and the extension appears as “not registered”. There is NO indication on the user’s phone that the 3CX app is in this state. In other words, the app you download to provide a VoIP line stops working after 7 days of inactivity. No incoming service. The workaround is to open the app within every 7 day timeout.So how about a simple enhancement that detects 5 or 6 days of inactivity and pushes a notification to the app like an “inactivity notice”. The user opens the app to see the notification and a new 7 day timer is started. But more importantly the app still works and provides constant VoIP services as expected .
Found a bug
08/26/2022
Searching eyes

Amending my rating to one star and hopefully catch the attention within development. We have an installation with several soft phones. The problem is the 3CX app will stop receiving phone calls, chats and notifications if the app is not opened within a given 7 day period. After 7 days of inactivity 3CX PBX stops the push and the extension appears as “not registered”. There is NO indication on the user’s phone that the 3CX app is in this state. In other words, the app you download to provide a VoIP line stops working after 7 days of inactivity. No incoming service. The workaround is to open the app within every 7 day timeout.So how about a simple enhancement that detects 5 or 6 days of inactivity and pushes a notification to the app like an “inactivity notice”. The user opens the app to see the notification and a new 7 day timer is started. But more importantly the app still works and provides constant VoIP services as expected .
Can’t turn off notifications!!!
02/21/2023
nicolegiorgi94
Thought it was great that if I was not close to the office landline and doing other things in the office I could easily answer through my phone. HOWEVER you can’t turn off the notifications!! Even if you try and turn them off through your phone settings and the app and try and put on do not disturb the notifications keep coming through. Driving be bananas enough that I’m deleting the app. This NEEDS to be fixed.Also sometimes the calls just don’t answer and this is very bad for a clinical setting where you’re answering for medical issues with patients. Very unprofessional.
Can’t turn off notifications!!!
02/21/2023
nicolegiorgi94

Thought it was great that if I was not close to the office landline and doing other things in the office I could easily answer through my phone. HOWEVER you can’t turn off the notifications!! Even if you try and turn them off through your phone settings and the app and try and put on do not disturb the notifications keep coming through. Driving be bananas enough that I’m deleting the app. This NEEDS to be fixed.Also sometimes the calls just don’t answer and this is very bad for a clinical setting where you’re answering for medical issues with patients. Very unprofessional.

- New: Outbound dialing feature on dialer (Update10+) - New: Show Abandoned calls in Recents (Update10+) - New: Queue management (Update10+) - New: Show summary in Recordings dialog - New: Live Call Translation (iPhone 15 Pro+, iOS26+) - Fixed: In chat view, last message does not fit fully in the view (iOS27) - Fixed: Call is not placed on hold if you blind transfer using a BLF - Fixed: Uploaded chat images may not generate preview - Fixed: 'Manage' state button text missing on dialer Conference button - Fixed: Properly show error when recording is not allowed (Update10+) - Fixed: Do not show webmeeting button when video conferencing is disabled (Update10+) - Fixed: When trying to create a webmeeting contact sheet is empty - Fixed: Cannot create a webmeeting with no extra participants - Fixed: Call may remain on hold in specific condition - Fixed: Missed call notifications not being shown in foreground - Fixed: Double quote in display name appearing escaped - Fixed: Widget unreadable on clear/liquid iOS18+ displays

Version 20.0.23 Oct 21

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: 3CX
Size: 68.2 MB
Category: Business
Compatibility: Requires iOS 16.3 or later.

iPhone
Requires iOS 16.3 or later.

iPad
Requires iPadOS 16.3 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 11 more

English, Czech, Dutch, French, German, Italian, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Turkish
Age Rating: 4+

4+

Learn More

Contains
Messaging and Chat

Developer Website

Privacy Policy

Supports

Siri

Use this app with Siri to help you get things done.

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3CX

Ratings & Reviews

Buggy and unreliable

Terrible with IOS16

Found a bug

Can’t turn off notifications!!!

What’s New

App Privacy

Data Not Collected

Accessibility

Information

Supports

Siri

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