App is user friendly and a great motivational tool. Great support from online forums which seems the best!! I do enjoy the fact that virtual strangers support one another and have no problem holding one another accountable I've had some issues syncing with my Fitbit to track steps & distance traveled traveled with specific missions. It's random and can be quite frustrating. Ex. Problem - 10,000 steps will be reflected with my FitBit and while it shows this for a 10,000 step challenge, it will not show any steps for 2,000 or 5,000 steps.Fix - that has worked was for me to quit the missions and start all over again for the steps to show.Yes while I never participate in auctions because I can never compete with the outrageous bids. It doesn't bother me that's just that.It would be nice to win a prize one day but I'm more about staying healthy, active & fit. As a certified personal trainer I like the idea behind programs like this!!!! I wish all my clients had access to this type of resources through their employers health care providers.Which is why despite some bugs here and there I'm giving Rally 5 stars!! They're constantly making improvements and that's enough for me. 👍🏾👍🏾

I like the app as recently where I work we have a challenge for steps etc. I really love the app and I like the idea but it’s lacking in reallly important features and functions that make this very unrealistic. It’s a nice idea and a great start but entering into each section meant to help has a check in time and reminders as well as recording results and making notes or journals and diaries...none of which are seamlessly integrated into the app to open from that category and use. It’s more time consuming and tedious to have to log out and go to your notes in iPhone and write a memo in a timely and efficient manner especially working in a sales environment where your schedule is never a set schedule and you have to give customer service and do sales... build the important functions to make this app a grand master piece other than that it’s no diff that anything else thieving ideas but unable to help. Also tracking steps... I wear a series 4 Apple Watch that tracks my work outs or indoor eliptical/indoor run. It only gives the option to use the Apple Watch and that’s it or just the iPhone... you think I’m gonna carry a iPhone xsmax on an elliptical and wave it around so it will calculate my steps-_- . If I just choose the iPhone it will be placed in front of me while I run and won’t track a thing...very aggravating and needs a fixin. Other than that it’s a cute idea but cute ideas don’t cut it only while grand ones make it big.

App is alright if a bit buggy; be wary of the rewards programs. After being given some misinformation by a coach during a wellness program I was told I was ineligible for the advertised reward upon completion because it was not completed in a specific window of time. Mind you I committed to a program for five months and completed all of the tasks. Speaking with Optum Health reps made it apparent that they did not care and were more interested in proving me wrong than trying to empathize with a client who they had misinformed at the outset. I try to give people the benefit of the doubt, but the customer service left such a bad taste in my mouth that I had to speak on it. They simply do not care about their clients.Update 6/3: two Rally reps did reach out to me today and the interaction was night and day from the prior one I had. The reps treated me respectfully and gave me a partial credit. More so, they made me feel as if they saw me as an actual person - which is all we’re really looking for. I have changed my review from 1 star to 3 to reflect this pleasant (and unexpected) resolution.

We have participated into other programs through other insurance companies. This is the least motivating and the most stressful program. It doesn’t always track what activity we do even though the app is attached to our fitbits. Poor instruction leads to more work and less outcomes. The only activities allowed to decrease insurance premiums is walking -which is already a health habit in our lives. I received the reward after 15 miles whereas my husband chose a different “ walking course” and only received half the reward after 32 miles. It makes no sense. You aren’t allowed to stop the walking program once started so he had to complete double the work for half the reward. The prizes (% off from movie tickets) are useless for people with money and insulting for those trying to make ends meet. The customer support is blaming and have yet to answer a question directly I guess because their training mimicked this awful program. Also I suspect people are using the no-heat dryer trick with their pedometers because some people have a ridiculous amount of steps.