I’ve owned the IFLO for about two years, and installation was very straightforward. The app seemed helpful and easy to use at first. When I initially set it up, I used the three-month bottles, and they dispensed exactly as advertised—once every month for three months.Later, I decided to upgrade to the six-month bottle. After about a month, I noticed it was still following a three-month cycle, dispensing twice a month instead of once. I did some research and called customer support. They explained that the system adjusts based on the time of year and my location (South Florida).Here’s the issue: I don’t run my HVAC constantly, so it doesn’t make sense for the IFLO to dispense based solely on season or geography. It should be tracking actual usage instead. Because of this, I now have to remove IFLO from the app and manually dispense once a month just to keep the six-month bottle on schedule.I really think IFLO should correct this in the app and allow consumers to choose their preferred dispensing method—whether based on time, location, or actual HVAC usage.

After carefully following the installation instructions, the physical unit would still not stay mounted to my handler and every time it fell it would depress the dispense button, which meant the bottle was basically empty after about a month. Now, the bottle is saying “invalid” in the app and won’t dispense despite having some solution remaining. Because everything is locked down, there’s not a way to use the rest of the bottle and I’m out the cost of that remainder, which is not cheap. This is a good product in theory, but ultimately fails when you get paywalled out of using product you’ve already purchased. Not worth the hassle.

The app is very basic and many call to action prompts lead to basic info about the product. I’ve had product installed less than a week but this review is about the app itself. FAQ does not address obvious question of ‘how do I reconnect device to WiFi after power interruption?’ Customer service and live chat has bankers hours, out of luck if on a weekend or after 5pm. App is mainly to set up device and monitor it and reorder refills. There should be a ‘RECONNECT DEVICE’ option in troubleshoot section, like a Ring camera has! Frustrated!

I was very skeptical when I saw reviews online about the app but the app was surprisingly easy and helpful to understand how to use the iFlo the videos are crystal clear great quality and directions are very easy to follow, make sure you don’t ignore the prompted messages and helpful tips when installing it uses your phone to connect to your wifi and I think other people has issues but I just followed the directions and the setup was easy.