Being a relatively new user, I find the app easy to use. For me personally, I feel it takes too many steps to get where I want to go. Example:•When I make a one-time pymt, I would like it to be easier to find how much of one-time pymt. is principle & how much is interest.•Or fewer steps to get to one-time pymt.I am sure w/ more exposure, I will get faster.

I have tried to set-up a recurring payment for nth time and still never payments get processed, and then shows my account is past due and automatically deletes the recurring payment.To prove, I have emails from every time I have set up a recurring payment. I spoke with an associate once and I was confirmed that on their end she did not see a recurring payment and was unsure why that happened.Secondly, I have a debit card attached for the payment and when I tried to make a one time payment, it failed multiple times but with the same card details I gave it to associate it went thru. Associate also confirmed she sees the transaction declined but couldn’t understand why that was happening.I am highly frustrated with this service group. I am expediting on my payments to close my account ASAP.In the first place I never chose them for the service but was transferred as stupid STILT decided to close their business and transfer the loan to random company.

Really like the intuitive way the app is setup. Makes finding statements and transaction history easy and making payments. Really like that I can go back a ways in history to see older statements, super helpful! One of the better finance apps I have.

I don’t know if anyone else is having this same issue, but when I set up my account on the launch website, I saved my log in information so that when I went to log in on the app, it would give me the option to use my saved log in info from the website…. But that info never works. It keeps saying that my info is invalid, but on safari that very same info logs me in…. So I haven’t actually been able to use this app in the 3 months I’ve had it.