I have been paying this loan for what seems like 30 years. I have more than paid the original loan amount three times over. The current bill signed by President Biden should have my loan payment on hold until the opportunity for loan forgiveness is complete. I have paid on time for the majority of the last three yr even though out the pandemic period when I lost my job. Give me a break with the threats to submit to collections and tarnish my credit record.

I was told that I had a forbearance (due to COVID) for a certain amount of time, so I wasn’t paying my monthly bill. It wasn’t until my credit score dropped 120 points from 740 to 620 that I found out I missed 90+ days worth of payments for 4 school loans. I was never told that my payments were due again. Now I can’t refinance my home loan to a lower rate because of my credit score. A phone call or email would have been nice! Also, I should not even owe school loans because of my time in the military, but AES doesn’t (or didn’t at the time) employee a single person that can help military personnel or veterans with the government-guaranteed payments written in their contract. AES seems to enjoy making maximum profit from their customers by ignoring their ethical obligations to help us.

I used to occasionally pop open the app to manage my loans, but nowadays I have to use the website even to view basic loan info, because it’s unusable. I open the app, login, and even get past the 2FA system fine, but then on both iPhone and iPad I’m presented with a blank white screen. Tapping on it or doing any kind of gesture doesn’t do anything to fix the problem. I deleted the app and tried again, same thing keeps happening. I think I’m just going to leave the app off of my devices, and use the website for all of my loan stuff instead, due to the app obviously not having much attention put into it by the development team over the month I’ve had this issue.

The AES app has been “under routine maintenance” fur quite some time or so I was lead to believe ever time I tried to log in. Turns out the app required an update but that was not denoted anywhere!!! This can and should be handled better in the future.Being an individual who has never been delinquent with a payment until this app issue tells you the outcome of poor communication with an issue like this. I expect this would still be identified as my mistake for not checking to see if an update is required and so be it but really if the app is higher quality then app updates are not something I should be needing to track. Oh well. . .Thank you