Mr. Brus is the most accommodating individual with whom I’ve ever worked. In the face of dealing with the repercussions of the COVID-19 pandemic which lengthened product lead times, he kept us informed of both potential and real delays in receiving and installing our 20KW generator. All of the trades required to install our unit were scheduled and coordinated by Mr. Brus. Other than ordering and paying for the unit, my only responsibility was to contact the gas company to arrange for a higher capacity gas meter, also scheduled by Mr. Brus. The quality of the installation is highly professional and conforms to state and city building and safety codes. After the installation was completed, Mr. Brus demonstrated the operation of the system and informed us of the maintenance timing and responsibilities and what to expect operationally when and if a power failure occurs. One of the most important aspects important to me was Mr. Brus’ keeping us informed of the entire process in which he exceeded our expectations every time. We can now rest assured that our home will have power available especially in severely hot or cold weather. Thank Mr. Brus!

I’ve been through at least ten different situations in various parts of the United States growing up. As an adult, our electricity was off for many days, and after about two days, it was pretty uncomfortable. I am Sixty-five years old, and my wife just passed last year from complications related to her Parkinson’s disease. We had a ten-day outage here in the Houston area during an epic winter storm, and if it weren’t for the generator, it would’ve made things much more difficult to meet her needs. The day after I had my Generac generator installed by professionals, I had a three-day outage from a tornado that struck the area. It is a great feeling knowing that your comfort in your family continues life as usual. I highly recommend it to anybody considering getting a standby generator. Don’t hesitate to shop it and ensure you’ve got a great electrician like me and experience the same secure feeling I now do. My experience from start to finish has been excellent.

The app has worked OK for the last 15 months since the generator was installed, but is at least 5 years behind in functionality compared to similar apps. The last upgrade caused the generator to lose connection with our WiFi. In addition it causes a pop up announcement for an upgrade at least 2 levels before to keep popping up every time the app is opened. It does no good to check don’t show again, it’s a zombie! I had to go through all the crap to reset everything at the generator and wait for the generator to reset the WiFi, and then go through all the steps to reconnect to our WiFi. There was never an interruption in the WiFi signal and the strength is still strong. The connection was lost at exactly the same time the upgrade was downloaded to my phone 2 days ago. I didn’t realize it was off line until I didn’t get the messages that the scheduled exercises were happening yesterday. It is ridiculous that the top manufacturer of backup generators can’t find people to support the app that they charge a substantial fee to use!

Since installing the iPhone version, I’ve had trouble with connectivity; it comes and goes. When prompted to connect to my home WiFi network in attempting to enhance the connectivity predictability, the app has you try to connect by Bluetooth (presumably to input the local WiFi connection settings) and be within 10ft of the connection module to do so; not only would it not connect to Bluetooth, the App froze every attempt and had to be reopened to try again. I even deleted and reinstalled the App…same problem each time. I suggest you not only fix this App or connection module bug, but also add the ability to add the generator to one’s local WiFi network with a visible option in the Settings. There should also be the ability to “reset” the machine if it shows fault messages, not have to get one’s dealer involved…and, your dealers need; 1) better training on this stuff in order to be a resource to customers, and; 2) to have FREE access to the Pro App in order to remotely diagnose and potentially solve customer problems without a service call.