As a public utility company covering such a vast territory, it is incumbent upon you to provide the very best reliable and up-to-date information for your customers. In addition to your commercial customers which provide crucial revenue for this area, no doubt there are many residential customers that rely heavily on your services, even in life and death situations. Therefore, please seriously consider the possibility of investing more time and resources into your web/mobile platforms. There is great potential here to uphold the name that represents the long-standing reliability and integrity of CENTRAL VIRGINIA ELECTRIC COOPERATIVE.

I find it alarming that I can enter an arbitrary number and receive the physical address, outage information, customer type, current billing amount, and current status of the account without any authorization.Entering any existing customers phone number shows not only their physical address, but the type of customer, their current billing amount, and if it’s current.This privacy issue raises legitimate concerns on customer safety as knowing just a phone number can get you a physical address and notifications of power outages. This could be used for nefarious purposes when receiving automatic notifications of power outages.

This year when the power went down for three days, it was very dangers for myself, my 19 year old cat and my 79 year old mother. Some semblance of an update or even reassurance to customers. Nothing! I have also updated trying to get the app to work but nothing but a blank screen.

Upon upgrading to iOS 13, the app shows a message “ This app is up to date”, then displays only a blank, white screen (no menus, buttons, or other text).This was a very useful app, and was a great resource whenever a power outage occurred! I hope this issue gets fixed ASAP.