I have no idea how the company that runs “My Kids Spending” got into any schools, let alone is running this app across many schools. As a product manager in many startups I’m baffled at how terrible this entire platform is. They clearly do not employ a ux designer, a professional developer, product manager or qa team. Why are there two separate links to change your password and email? Why are there no “settings”? Why does auto funding turn off by default? Why do I have to request a statement? Shouldn’t that data just be available on demand? I feel like I could build a better app than this in under a month yet I’ve somehow been using this trash platform with zero improvements for three years now. I wish I could give this app negative stars.

I am sad to say that this is the only way I am able to fund my children’s lunch accounts. This app is absolutely horrible. It crashes nonstop and I am only able to get money to my kids through this. I’ve uninstalled and reinstalled the app several times this go around and still am having no luck accessing our account. When I go to the website the website is just as bad. I try to fund the accounts and when I click on that button it does not advance me to the next screen. I’ve tried opening the website in Chrome and in Safari and neither one works. You really need to fix this if you are going to be the provider of choice for many schools.

I have money in the account. I can no longer log into the account. Neither by App, nor via website. My login and password is correct. Contacting support by phone, or email is useless, since there is no response.Now comes the real scary aspect: - supports sends me an email saying that they have swapped my original password for my daughter’s first name.- I try it out with the app. I can log in!- I try it out via their website. I cannot log in with the new password (daughter’s first name)!- The website sends me another new password, different from my daughter’s first name.- I use that password to reset the password provided via the website.- The scary result: I can now log in via the app by using my daughter’s first name, as well as the different password I received from the website.What about unique, difficult to guess passwords? It certainly does not apply to this service. Multiple passwords seem to be okay. So much for online security.

There’s no option anywhere to create a password when signing up. When you click “Forgot Password,” it sends an email with a so-called reset link, but that link just dumps you right back on the login page (no reset screen at all) I’ve tried multiple times, and it still will not let me create or reset a password. Without being able to log in, the app is completely useless. Fix your login system before offering this app to users!