myPhonak 17+

Sonova AG

    • Free

iPhone Screenshots

Description

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.*

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit and Audéo Lumity
** Available on Audéo Fit only
***Available on Audéo Fit and Audéo Lumity

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Audéo™ L (Lumity)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

iPhone 6s and newer running iOS Version 14.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/com/en/support/product-support/compatibility.html

Please find the Instruction for Use on www.phonak.com/myphonakapp.

IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

What’s New

Version 6.2.1

General bugfixes and performance improvements

Thank you for using myPhonak!

Ratings and Reviews

1.7 out of 5
434 Ratings

434 Ratings

mama-x ,

Interface is difficult

This is used by my elderly mother, and she can’t find her way around the app anymore. I suspect she’s not too different from the average user. Frustrated, she handed the phone to me to change the volume. It took me several minutes to find that the Home Screen slides up and down now, yet shows no scroll bar. You can dismiss your users as simply dumb, but the function used 99% of the time should be immediately *obvious* and not take hunting for by multiple people to find. The colors and contrast are now harder to see, and the volume slider much harder for older, arthritic fingers to control. This app version is obviously harder to use.

Developer Response ,

We apologize for the inconvenience caused and have forwarded your feedback to our developers team. For further support, please contact our customer support at: https://product-support.phonak.com/s/contactsupport
Regards, Sonova Apps Team

<esc>artist ,

2022 update is a step backwards

The recent update (August 2022) is a mess. I’m too, have had many opportunities to install, uninstall and reinstall the new app. Although both hearing aids will pair with my iPhone, only one will pair consistently with the app and stay connected. The left hearing aid will pair with the app and disconnect within seconds of pairing. The TV connector part of the app fails more often than it pairs. My experience with the previous app was very positive. Strangely, everything worked fine! The new upgrade destroyed all that positivity. Something needs to be done with this failure guaranteed app release.

ADDITION: I have installed, uninstalled and reinstalled this useless app numerous times. It’s too bad that this app fails to function properly with Audéo P-90 hearing aids. The old app never failed.

The app developer has to know that the app isn’t helping almost 400 users. What we need is an app that quickly connects and stays connected with the hearing aids and then operates correctly with the aids. If one needs an app that will disconnect one’s hearing aids and then become useless, this is it.

Developer Response ,

We apologize for any issue you might be having. Could you send details of what you are experiencing to our customer support at: https://product-support.phonak.com/s/contactsupport
We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team

Jeannine 2012 ,

Horrible

I have no idea WHY this company “redid” an app that had Zero issues! Now, you are given only half of the iPhone vertical screen space to control the volume and mute function.

In the middle of the day about five days ago, all of the sudden my hearing aids were no longer paired to Bluetooth. I have never had to go in through my settings to set up Bluetooth until this new update.

The left and the right hearing aids refused to pair no matter what I do with top speed Internet access.

I also think that you are feeling forced to register for your health. What is up with this??? I do not want to have to set this hearing aid up along with “health” options. I go to the gym several times a week and want my mute and volume functions back. Right now, all I can do is stream calls and music. None of the other functions work on this blanking app. This is a very expensive hearing aid that insurance didn’t cover all of. Now, I feel I have no options other than to go into my audiologist and show her my situation. Why am I having to go to all this extra time trouble and effort when these hearing aids cost $6500? Fix this app and stop forcing users to enter and track additional data that has nothing to do with hearing!!!!

Maybe my next hearing aid system will come from Costco? Fix this app!!!

Developer Response ,

Hi, we apologize for any issue you might be having. Could you send details of what you are experiencing to our customer support at: https://product-support.phonak.com/s/contactsupport
We will try to evaluate the issue and get back to you. Regards, Sonova Apps Team

App Privacy

The developer, Sonova AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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