Pastel 4+

Love this app!!

Shooting a documentary and this app has been essential to me developing my lookbook. If you have control over the look of your project then its essential to have help developing the look that will help you tell part of your story. The look and mood that you obtain from your colors in your movie or project are just as important as the words you write down in your script or the picture you draw ... Don't neglect your project and don't get caught off guard having never made the effort to choose a look for your project ... get this app!!!!

Custom palettes costantly disappear, no real product support or documentation

I recently purchased and downloaded this app a few hours ago to my Mac Pro running macOS Monterey. I spend an hour creating several custom palettes I put into a "collection". Suddenly, all of my palettes were gone. The "collection" was still there, but empty. I tried a few tests (making more colors, palettes, collections, open/close the app after creating them), and the palettes would either disappear out of the collection, or the palettes might still be there, but empty of colors. There is no real support for tis product. A webiste/support linke in the Apple App Store goes to webpage, which in turn, has a link back to the App Store. There is a Twitter link, where I suppose that is where we're supposed to learn how to use this app and get support. But I don't care to use Twitter, certainly not for support on a product I spent money on. I see no way to get real support nor a refund. Hopefully others are not having similar loss of time and productivity with this app.

Developer Response ,

Hi SomDowns,

Sorry to hear about your experience. We have a support link on the website that lets you get support via email; feedback@highcaffeinecontent.com. Twitter is for providing realtime support, best for minor issues or questions you just need a quick answer to. Email is preferable for crash logs and the like. You can, of course request a refund through the App Store (https://support.apple.com/en-ie/HT204084), as it handles everything to do with payment processing.

It sounds like there might be an iCloud syncing issue at play here (see also https://9to5mac.com/2022/01/24/icloud-syncing-issues-are-plaguing-third-party-apps-as-apple-stays-silent/), but I'd love to hear if you're still running into the same problems. Please reach out if you'd still like to debug/fix this, but I totally understand if you're just happier to get a refund as per the steps above.

Hope that helps!

Much more than a colorpicker (but oddly, not a colorpicker)

This is a great palette management tool, and it does what it does really well. If you just need a colorpicker, though, this isn't that: In fact, the only way you DON'T bring colors into this app is the one way I (perhaps foolishly) had assumed I would -- By using a system-wide keyboard shortcut to pull up an eye dropper to select a color (Hint to the developer: This would be a great addition).

Regardless, it's a great organizer, and I paid for the full version -- even after realizing I'd also need a colorpicker to go along with it (ie, my only issue with it lies with my expectation rather than with the app itself).