I like the company as far as what it is to be a Med device sales rep. I understand why they are needed and I think they do a better job than most at making it less painful for reps to get credentialed. My biggest complaint is this app a lot of times doesn’t allow me to check in from my phone with the fancy badge they sold me so it renders both the app and the badge useless. This consequently causes more delays in my day trying to find a badge kiosk at various hospitals. Please fix the mobile check in function asap to correct this headache for me and thousands of others.

Credentialing companies are the worst entities to deal with as a sales rep. We have no choice but to spend hundreds of dollars a year just to be able to do our jobs. In my territory alone I have to use 3 different companies to do my job and they all have different “requirements”. I hate the government also but in this case I would rather deal with a single government entity that regulates all hospital requirements than deal with Reptrax, Vendormate, and Symplr. This company is by far the worst because they keep coming up with new “requirements” to charge us for (yeah, I’m talking about your radiation monitoring scam that no other company cares about because we are so far away from harmful levels of radiation it’s not worth tracking, but somehow you hospitals require it) and now I have a new digital badge that my hospitals do not care about so I still have to jump through their hoops to go to my case so I was forced to pay an extra 50 for something I’ll never use because these greedy parasites have to continue to justify their existence. I thought I would never say this as a Republican, but I hope the government but all credentialing companies out of business one day. This is clearly an area where capitalism is not working!

This app is absolute trash. Really. It’s nearly impossible to navigate, due to non-responsiveness when trying to click the menu, go back buttons, or menu selections . It requires tapping all around the button until it finally hits the sweet spot and registers a tap. I have a new iPhone 15 Pro Max, and have 0, that’s ZERO responsiveness issues with any other app — only this steaming pile of dung. And don’t get me started on credentialing companies. In my opinion what they do is nothing short of racketeering, and healthcare systems/hospital administrators are fools to contract with any of them. I am required to spend on average $1000 a year on 3 different credentialing “services” in order to prove I have received a few vaccinations and a letter from my company stating I have watched a couple of HIPAA and safety videos, just so I can do my job installing medical equipment. Credentialing companies have crafted one of the biggest scams of the century. Shame on them, and this includes you, Sec3ure/Intellicentrics or whatever fluffy tech-sounding name you choose to identify with. And shame on healthcare systems and hospital administrators for contributing to, and enabling, nothing more than organized crime and money-grubbing thieves.

I’ve called tech support but the issues are persistent. The app for mobile works approximately 10% of the time. When you paid the app to the mobile badge it usually takes several tries of entering codes. It always asks you to enable your location in your phone settings regardless if you’ve already done so. Once you get that far, you go to Facilities and select the one you’re at. The check in button works about 2% of the time. You can hit it repeatedly. If it actually works, it may pop up to fill in the check in information but you’ll be done with your visit by the time it happens. If that day is your lucky day and you get to fill in your check in information, you then hit transmit. Most likely it will tell you to allow location tracking instead of transmitting. Ultimately, the app is frustrating for end users. Most of my accounts have either given me a permanent badge or allow stickers to be filled out each visit as they know the mobile app is unreliable.