This is my 3rd time editing my review since January 2023! It’s June 2023 ans everything is fine. They even added more countries into their circle.SIKACASH: Allows BANK DEPOSIT, CASH PICK-UP and MOBILE MONEY up to $2,999. It has a better currency exchange rate and NO FEES at all!! Money will be received within 5 mins -24hrs!Receiving Countries: Gambia, Liberia, Sierra Leone, Guinea Conakry, Cameroon, Burkina-Faso, Mali, Ivory-Coast, Sénégal, Benin, and Togo. Best app ever!

I used Sika Cash to send money to Guinea through Orange Money, and my experience was deeply disappointing. While the initial transaction process appeared successful on the app, the funds never reached my recipient's Orange Money wallet. This caused significant stress and inconvenience for both myself and my intended recipient.What makes this situation worse is the unprofessional customer service response. When attempting to resolve this issue, I found the support team to be unhelpful and dismissive of my concerns. This is particularly problematic for a financial service where people trust the platform with their hard-earned money.While the app's interface for sending money to West Africa seems straightforward, the actual service delivery fails to meet basic reliability standards. I cannot recommend this app until they:1. Implement better transaction tracking systems2. Improve their integration with local payment services like Orange Money3. Significantly enhance their customer service qualityFor anyone looking to send money to West Africa, I strongly advise exploring other established remittance services to avoid similar issues.

My relative told me about SikaCash because of their exchange rate. I downloaded the app and decided to try it. It has yet to work for me. Each time I log on, I get stuck either with payment processing or just getting into the actual App. Facial recognition works at times, and so does the ID pin. But many times, both do not work. I’m forced to reset my PW and return later for it to work. And when I enter my debit card info, i get stuck there watching their logo spin over and over. I end up quitting and repeating the same thing over and over. It’s annoying and quite disappointing. Remitly, another money transfer app offers lower exchange rates, but their app works PERFECTO. It’s quick and user-friendly, unlike SikaCash, which is clumsy and not user-friendly at all. SikaCash, please fix your app and win over people like me. I shouldn’t have to go to an agent to send money to loved ones. That’s so old-school and time-consuming.

I am sure a family member sent you here due to their higher rates than others. Believe me, a few cents are not worth your peace of mind!! Not only do they not deliver your money in a timely manner, they simply DO NOT DELIVER!! It’s insane! To make matters worse, they have the single worst customer service I have encountered with a financial institution. Their team is dismissive and one member actually hung up on me while I was sharing my grievances by saying “They will get the money” and hung up. It’s been over 48 hours and all they do is lie about the issue. I HAVE DELETED THIS APP FROM MY PHONE AND WILL NEVER EVER WORK WITH THIS COMPANY!!! RIA is a much better alternative!