Sonos 4+

When the app works, it’s the same as the previous version. When it doesn’t and speakers disappear mid listening session or suddenly you are
“Unable to Connect,” it’s infuriating. God forbid you want to switch stations or songs... you’ll undo anything you fixed the previous day.
There can literally be sound coming out of a speaker and the app will be unable to see it. The issues are resolvable (you basically end up re-adding the speaker... sometimes 3-4 times), but it can take minutes to up to 30 minutes depending on the situation-it was a 20-minute fix session that prompted me to finally review. That wouldn’t be so bad, but it happens EVERY SINGLE DAY. Only the days that I only listened to one thing on one speaker have I NOT had an issue I had to fix. I don’t buy the user-error arguments here. I never had issues like this with the previous app/firmware, and my WiFi config is exactly the same. If there’s a universal cause that is my fault, great, tell me what it is, and I’ll fix it.
This app was not ready for prime time. The number one development rule in every software company I’ve worked for is you can’t break your existing customers. I love SONOS, but I feel like I’m driving a Ferrari with two flat tires at the moment.

I’ve got at least one of every speaker sonos has to offer. Most of them I’ve had for over 4 years. The speakers are incredible, I love walking room to room and hearing the songs play without missing a beat. My wife also used to use the alarms to wake up for work in the morning since we had 2 in the bedroom and she sleeps so hard.

This new update and new layout has ruined the Sonos system. The alarms were impossible to find to begin with and now they don’t go off at all. Choosing what rooms to play music and where to play from TV is impossible. The music skips and in some rooms just stops playing in others. What used to be a perfect listening experience has been turned into more hassle than the thousand + dollar system is worth. I’d rather listen to tv on the tv speaker and play music from my broken iPhone than have to fight this app to do what I want.

Who on earth made the decision to recreate the wheel? The app was perfect, easy, and everyone understood how to use it. Now it’s impossible to navigate and half of the system is useless. Alarms don’t work, music won’t stay on, rooms don’t pair like they used to… whoever signed off on this mess needs some unpaid leave to think about what they’ve done to their consumers. Maybe alone on a room with the sonos app and system so they can experience the same displeasure us regular people are having. Put it back to normal. I want to use my speakers again

This is one of the worst apps I’ve ever had the displeasure of using. It’s unfortunate that Sonos, more than Apple ever did, holds you hostage to their ecosystem if you want to use their product. I enjoy their speakers quite a bit; however, this app makes the listening experience incredibly frustrating. It constantly disconnects and forgets where your system is, cuts out intermittently, and the interface is extremely clunky and time-consuming. For instance, while using Audible in the app, there is no search bar, which means you have to scroll through your entire library to find the book you want. Same goes for Pocket Casts. I scroll through dozens and dozens of podcasts to find what I’m looking for. Yes, there is a very hit or miss search bar for your connected apps collectively, but it just seems lazy not to have such a basic feature for individual apps. I don’t understand how anybody could rate this above a couple of stars at most. I know some people will say the alternative is to simply use airplay, but that never seems to connect well either. Recently, Sonos has been advertising a forum for listeners to give feedback on their new speaker line, which they seem to have put much time and energy in to. If only they would do the same for their garbage app, we might get something better.

*update re: newest version
I really thought this app couldn’t get any worse, but sure enough, it did with the new version. There’s even less functionality now.