I was out of the country when StreamLabs updated their app that caused connectivity to be dropped. I had no control or information on my water system during this time. If they had alerted users to this issue it could have been resolved remotely with a simple upgrade. Also, the app still won’t allow me to name the device and save it to the app. I was pleased with the app up until this issue. However, connectivity while out of town is critical so I give the App just 2 stars.

I had the same problem as charliephoo, in that my StreamLabs Control suddenly started showing in the app as offline, even though I was still getting both email alerts as well as alerts from the app. I checked their website, reviewing both the troubleshooting and faq sections, and spent significant time following the generic instructions there, which included power cycling the device, re-entering WiFi info, etc., to no avail. I finally emailed their support, and to their credit they promptly responded and told me I needed to update the app to fix this problem. I did that, and it worked. I understand that any number of events could have occurred either inside or outside their company to cause this, and I appreciate them fixing their app and providing good email support, but if they have faq and troubleshooting sections on their website and they know about this problem, it is hard to understand why they would not mention it there. If they had (and hopefully they will) it would have saved me significant time and energy.

I definitely recommend using something like this to monitor your water usage especially when you're not home. We have a finished basement so a major leak could be catastrophic. This app works pretty well so far - still working on setting the alerts up to get them where I like them. Great idea and we are happy to date. Looking forward to installing a shut off valve that can be controlled away from home in the future.

For a mission critical component of your house, you would expect this app to be reliable. Customer since 2020. Today the app kicked me out; required a password reset; it forgot my “location” and all devices associated with my home. Had to factory default everything and add the monitor back to a new location. All historical data missing from 2020. Then the app crashes. Won’t reopen. Deleted from iPhone. Reinstalled. Still stuck on the opening screen. Downloaded the app onto my iPad; same issue. Instead of water monitoring and control, I have simply unplugged power to my $1000 paperweight.