Finally, the 4th update to the Southwest Prime App is making the App easy to use, which results in fast service. The App begins with: Where do you want to go? Type in where you want to go. Next click on: where do you want picked up from? Type in where you want picked up. Click on the Request Ride button and you will see the ETA of your SW Prime Van. About 5-6 minutes before your van arrives, you can see the van close to your pickup location. Reminder: Be ready for the van, before you Request a ride. The driver can only wait 3 minutes. If you think the van driver will wait longer, the driver gets a call from the dispatcher & tells him/her to leave if the person who requested a ride, is not walking toward the van. Usually, a ride will arrive in 2-3 minutes or 5-8 minutes. But if the weather is cold, rainy or snowy, there will be a longer time for your SW Prime Van driver to arrive. No matter what, be ready when you Request a SW Prime ride. If you Request a ride at the end of the day, remember to wait until you arrive at your transit stop. No one can predict when a bus will arrive or if problems develop!

Always friendly drivers, great service and Freaking affordable price! Love this service! Thank you Kevin , Wayne, Rob, Tod, Al, Rosy, and all of you Awesome drivers!Yo App developers, please show the names of the drivers, feels nice when the drivers talk to you by your name and it’s nice if we thank them by their name; it’s just a humble suggestion. Overall Allison a great experience wit the application as well. 🥰

The app is straight forward and easy to use. I love how it’s not cluttered or busy. The service works just as well and if not better than Uber or Lyft. Highly recommend to give it a try.

I used to like using SW Prime to take me around the southwest Twin Cities metro, but those days are now behind me. You’ll be hard pressed to find wait times that are shorter than 30 minutes and a lot of the time, you can end up waiting up to an hour just for your driver to pick you up. Service isn’t the best once you get on since it isn’t a guarantee that your driver will prioritize your needs. Would no longer recommend as a cheaper alternative to Uber or Lyft, especially if you want to go somewhere on time.