Trustpilot: Reviews & Ratings

Name: Trustpilot: Reviews & Ratings
Rating: 4.8 (4361 reviews)
Author: Trustpilot

Find trusted companies

Only for iPhone

Free

4.4K Ratings
Ages

4+
Years
Category

Shopping
Developer

Trustpilot
Language

EN
+ 7 More
Size

60.8
MB

iPhone

Shopping online? Get peace of mind with Trustpilot, the world’s largest independent review platform for online shopping and services. With more than 190 million reviews — and a new one posted every second — you can buy with confidence no matter what you’re looking for. Use Trustpilot to: Shop smarter - Browse by best ranking companies for any product or service — whether you’re buying furniture or selling a car - Sort results by most relevant, highest number of reviews, or recency, and filter by location, number of reviews, time period, or company status - Search reviews for keywords to find what matters most - Filter reviews by language, star rating, or popular mentions Get genuine guidance - Read authentic, unfiltered reviews from millions of people - Look up specific companies to see how they rank and interact with customers Share your experience - Write reviews for companies whose products or services you've bought or used - Inform fellow customers and help businesses improve with your direct feedback Discover new brands - Browse by best companies in a category, sub-category, or location - Email, call, or get directions to a business directly from the app Find companies you can trust - Verified reviewers and experiences to help you cut through the noise - Warnings and alerts to protect you from scams or misuse Need help? Visit https://support.trustpilot.com Love Trustpilot? Follow us on X: @Trustpilot Follow us on Instagram: @Trustpilot

Ratings & Reviews

4.8

out of 5

4.4K Ratings

Real reviews from real people.
Mar 12

gross2023
I really enjoy being a part of Trustpilot. I often have a lot to say about various companies and services but it’s difficult to know where to post my opinions. Most of the time, we only take the time to share our thoughts on negative experiences- it’s human nature. Having had experience in retail management, i understand the importance of honest feedback, both negative and positive. I prefer to share good experiences but never know if it makes a difference or where the most visibility will be. It does matter at Trustpilot! It also seems like the reviews are screened to an extent to ensure that what’s posted is helpful and not just nonsense, fake or biased. Trustpilot is cool because I get reminders to review and if a company has my email or sends me an email requesting a review- it’s automatically added to my Trustpilot account and that makes it really easy.

Developer Response
Thank you for your thoughtful feedback! We're glad to hear that you appreciate the platform and find it easy to share both positive and negative experiences. Honest feedback is so important, and we're happy that Trustpilot helps give your reviews visibility. We also strive to keep the reviews helpful and authentic.The Trustpilot Team
Real reviews from real people.
Mar 12

gross2023

I really enjoy being a part of Trustpilot. I often have a lot to say about various companies and services but it’s difficult to know where to post my opinions. Most of the time, we only take the time to share our thoughts on negative experiences- it’s human nature. Having had experience in retail management, i understand the importance of honest feedback, both negative and positive. I prefer to share good experiences but never know if it makes a difference or where the most visibility will be. It does matter at Trustpilot! It also seems like the reviews are screened to an extent to ensure that what’s posted is helpful and not just nonsense, fake or biased. Trustpilot is cool because I get reminders to review and if a company has my email or sends me an email requesting a review- it’s automatically added to my Trustpilot account and that makes it really easy.
Developer Response Apr 11
Thank you for your thoughtful feedback! We're glad to hear that you appreciate the platform and find it easy to share both positive and negative experiences. Honest feedback is so important, and we're happy that Trustpilot helps give your reviews visibility. We also strive to keep the reviews helpful and authentic.The Trustpilot Team
I truthfully wouldn’t waste any time posting reviews on this site..
11/21/2023

MaggieMooMcpigglesteine
I love the concept of TrustPilot, sadly they seem to suspend your account for no apparent reason. You’ll spend a great deal of time and effort posting reviews only to have your account banned and your reviews taken down. I’m a valuable and trusted member of the reviewing community. I’ve been writing reviews for nearly 15 years. I am a member of the Elite Squad of reviewers on Yelp. I have never had any issue with my reviews. I truly am taking precious time out of my schedule to write these reviews and post them on TrustPilot in order to help other people who might need to read these reviews. The fact that TrustPilot keeps suspending my account has left me so frustrated that I likely will not try to post reviews on their site any longer and I will no longer support their site in general. An example of my getting my account suspended occurred very recently, when I was attempting to leave a review for my Primary Care Physician (PCP). TrustPilot quickly suspended my account and then had the audacity to ask me to prove that I was a patient of this medical provider! The worst part, is that I gave them proof that I was a patient, but to TrustPilot, this proof wasn’t good enough, they both want and refuse to accept proof that is private in nature. I truthfully wouldn’t waste any time posting reviews on this site.
I truthfully wouldn’t waste any time posting reviews on this site..
11/21/2023

MaggieMooMcpigglesteine

I love the concept of TrustPilot, sadly they seem to suspend your account for no apparent reason. You’ll spend a great deal of time and effort posting reviews only to have your account banned and your reviews taken down. I’m a valuable and trusted member of the reviewing community. I’ve been writing reviews for nearly 15 years. I am a member of the Elite Squad of reviewers on Yelp. I have never had any issue with my reviews. I truly am taking precious time out of my schedule to write these reviews and post them on TrustPilot in order to help other people who might need to read these reviews. The fact that TrustPilot keeps suspending my account has left me so frustrated that I likely will not try to post reviews on their site any longer and I will no longer support their site in general. An example of my getting my account suspended occurred very recently, when I was attempting to leave a review for my Primary Care Physician (PCP). TrustPilot quickly suspended my account and then had the audacity to ask me to prove that I was a patient of this medical provider! The worst part, is that I gave them proof that I was a patient, but to TrustPilot, this proof wasn’t good enough, they both want and refuse to accept proof that is private in nature. I truthfully wouldn’t waste any time posting reviews on this site.
What’s the point?
07/14/2024

Nyel13
I attempted to make a review of a absolutely terrible company I spent the last two years working with on a B2B basis. It’s a foreign company, therefore not to many review services have this company even listed as an option to review them. I found that Trustpilot has 15 previous reviews of the company. I created an account with Trustpilot, I put in my experience with the company only to have Trustpilot pull the review and treat me like a criminal because I wrote a review. What I mean by treating me like a criminal is they requested an absorbent amount of information to “prove” that I worked with this company. I submitted invoices and screenshots of various communications, as requested by Trustpilot, only to have my review again retracted by Trustpilot. I am beyond frustrated at this point. I spent to much time just getting my thoughts together to write the original review, only to be disappointed by the fact that Trustpilot doesn’t believe me for no apparent reason. It’s beyond ridiculous, and incredibly frustrating, they compounded my issues with the said company. 🙄 what’s the point of making such stringent standards to write a review? You’re making it known that you’re not on the side of the consumer, but instead on the side of corporations. At least in this instance that’s what you’re doing

Developer Response
Hi, Thanks for taking the time to share this experience with us. We're sorry to hear that one of your reviews was removed. We can understand it can be frustrating when a genuine review you have taken time to write is taken offline. As we're an open platform we have Automated Detection Software checking all reviews to ensure the integrity of our platform and that they’re in line with the guidelines. It isn't that we don't believe your review, it's just for security reasons we sometimes take a review temporarily offline. If you wish to learn more about our software, feel free to read this article: https://support.trustpilot.com/hc/en-us/articles/115000711088--How-does-Trustpilot-s-fraud-detection-software-work-Based on this review, we can understand that your review was legitimate, and hence we highly recommend you to use our dispute form, so we can further investigate the case handling that happened and if the review complies with the guidelines ensure it gets back out there. You can find the form in this article: https://support.trustpilot.com/hc/en-us/articles/5635306394642-How-can-I-dispute-a-decision-made-by-the-Content-Integrity-TeamWe're further very sorry to learn that you got the feeling we are working together with companies and let them pay us to remove reviews. We are fully independent and here to be a fair and impartial third party. Trust and transparency is the very essence of Trustpilot, therefore we take the utmost care to ensure the integrity of all reviews. Under no circumstance does Trustpilot allow businesses to misrepresent their score or delete reviews from their profile. This goes against everything we stand for as a business and is simply not possible. Our guidelines apply equally to every company with no exceptions. It is not in our interest to favor one party or the other. We hope you will fill out the dispute form, so we can further look into your case.Kind regards,Trustpilot
What’s the point?
07/14/2024

Nyel13

I attempted to make a review of a absolutely terrible company I spent the last two years working with on a B2B basis. It’s a foreign company, therefore not to many review services have this company even listed as an option to review them. I found that Trustpilot has 15 previous reviews of the company. I created an account with Trustpilot, I put in my experience with the company only to have Trustpilot pull the review and treat me like a criminal because I wrote a review. What I mean by treating me like a criminal is they requested an absorbent amount of information to “prove” that I worked with this company. I submitted invoices and screenshots of various communications, as requested by Trustpilot, only to have my review again retracted by Trustpilot. I am beyond frustrated at this point. I spent to much time just getting my thoughts together to write the original review, only to be disappointed by the fact that Trustpilot doesn’t believe me for no apparent reason. It’s beyond ridiculous, and incredibly frustrating, they compounded my issues with the said company. 🙄 what’s the point of making such stringent standards to write a review? You’re making it known that you’re not on the side of the consumer, but instead on the side of corporations. At least in this instance that’s what you’re doing
Developer Response 07/16/2024
Hi, Thanks for taking the time to share this experience with us. We're sorry to hear that one of your reviews was removed. We can understand it can be frustrating when a genuine review you have taken time to write is taken offline. As we're an open platform we have Automated Detection Software checking all reviews to ensure the integrity of our platform and that they’re in line with the guidelines. It isn't that we don't believe your review, it's just for security reasons we sometimes take a review temporarily offline. If you wish to learn more about our software, feel free to read this article: https://support.trustpilot.com/hc/en-us/articles/115000711088--How-does-Trustpilot-s-fraud-detection-software-work-Based on this review, we can understand that your review was legitimate, and hence we highly recommend you to use our dispute form, so we can further investigate the case handling that happened and if the review complies with the guidelines ensure it gets back out there. You can find the form in this article: https://support.trustpilot.com/hc/en-us/articles/5635306394642-How-can-I-dispute-a-decision-made-by-the-Content-Integrity-TeamWe're further very sorry to learn that you got the feeling we are working together with companies and let them pay us to remove reviews. We are fully independent and here to be a fair and impartial third party. Trust and transparency is the very essence of Trustpilot, therefore we take the utmost care to ensure the integrity of all reviews. Under no circumstance does Trustpilot allow businesses to misrepresent their score or delete reviews from their profile. This goes against everything we stand for as a business and is simply not possible. Our guidelines apply equally to every company with no exceptions. It is not in our interest to favor one party or the other. We hope you will fill out the dispute form, so we can further look into your case.Kind regards,Trustpilot
This is not the bottom line of reviews!
Sep 24

BRex33
I will never come here again and trust this app for inflation considering that they can make out change your review if you TELL THE TRUTH! Of course it would do harm if you call someone out on unethical business practices and let me tell you trust pilot is here to protect them! Hers your proof! Mind you I only told the truth and my experience and that was enough for them to fear it may do damage to their reputation of course it will and it SHOULD! But not when you can’t really tell what happened I will never trust them again I’m sure they do this all the time to protect the evil merchants from harmful reviews. Meaning you can’t trust this app to give accurate insights because they are making people change their reviews. We are grown ups we can decide what we read is accurate or not it’s not your job to assume anything. Google rules and is superior and always will be superior. Until they start making people change their reviews but up until now that’s not the case but Trustpilot wants you to trust them and they don’t even let the truth be told. So what it hurts. It’s the truth! The emailed me I can’t upload the screenshot here telling me to change my review I will not I will just post it on google where I can tell the truth!

Developer Response
Hi - we certainly want you to be able to share your experiences, just within our guidelines or they can be flagged. We're not fully sure what's happened here, but our team would be happy to help if you get in touch. Thanks!
This is not the bottom line of reviews!
Sep 24

BRex33

I will never come here again and trust this app for inflation considering that they can make out change your review if you TELL THE TRUTH! Of course it would do harm if you call someone out on unethical business practices and let me tell you trust pilot is here to protect them! Hers your proof! Mind you I only told the truth and my experience and that was enough for them to fear it may do damage to their reputation of course it will and it SHOULD! But not when you can’t really tell what happened I will never trust them again I’m sure they do this all the time to protect the evil merchants from harmful reviews. Meaning you can’t trust this app to give accurate insights because they are making people change their reviews. We are grown ups we can decide what we read is accurate or not it’s not your job to assume anything. Google rules and is superior and always will be superior. Until they start making people change their reviews but up until now that’s not the case but Trustpilot wants you to trust them and they don’t even let the truth be told. So what it hurts. It’s the truth! The emailed me I can’t upload the screenshot here telling me to change my review I will not I will just post it on google where I can tell the truth!
Developer Response Sep 26
Hi - we certainly want you to be able to share your experiences, just within our guidelines or they can be flagged. We're not fully sure what's happened here, but our team would be happy to help if you get in touch. Thanks!

Hey, reviewers! In this release we’ve made some small tweaks and bug fixes to give you a better review reading and writing experience. ----- We generally release a new version every two weeks. Some updates will have shiny new features, and others will be mostly improvements. If there's something you'd like to see in the app, please get in touch to let us know! Enjoy, From the mobile team at Trustpilot

Version 1.59.0

2d ago

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

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Developer Website

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