Wink - Smart Home

Name: Wink - Smart Home
Rating: 1.8 (1580 reviews)
Author: Wink Labs, Inc.

Lifestyle

Only for iPhone

Free

1.6K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Wink Labs, Inc.
Language

EN
+ 1 More
Size

222.3
MB

iPhone

Wink is the quick and simple way to connect you and your home. The Wink app brings together hundreds of smart products — lights, locks, sensors, thermostats, and more — across dozens of the best brands, so you can control them from anywhere. • Receive alerts that keep you informed of what’s happening at home. • Trigger your alarm and lights to turn on automatically if fire or smoke is detected. • See who’s at the front door and use your phone to unlock it from anywhere. Use Wink’s security services to make your home even smarter and safer: • Look Out: Get instant security alerts about doors, windows, locks, garage doors, motion, and more, giving you control over your home so you can quickly decide how to respond if something unexpected occurs. • Home Sitter: Have your lights turn on and off in a natural, human pattern to make it look like you’re home when you’re away. Relax when you’re out of town, knowing your home looks lived in. • Moonlight: Always return to a well-lit home by syncing your lights to turn on and off with local sunset and sunrise times. It’s a convenient way to light your way home after work, so you don’t have to search for keys in the dark. Explore other features in the Wink app, such as Shortcuts, Schedules, and Robots, to customize your smart products. Questions? Talk to a real human at 844-WINK-APP or questions@wink.com.

Ratings & Reviews

1.8

out of 5

1.6K Ratings

subscription is required even to see if it is working?
07/14/2021

john37474737
I bought a wink 2 hub as a means of connecting some smart light switches and a door lock I recently bought. When the hub arrived I installed the app and was shocked to find the app redirected me to a web page sort of implying i needed a subscription for all but the most basic features. ok, fine basic features for me i guess. the web page was a a bit unclear but it might have meant basic features were only available to previous grandfathered “customers” but didn’t really specify. i didn’t add a subscription and get an error even trying to recognize the hub (the app says it’s recognized but won’t connect). almost every screen in the app says subscription required. i don’t even know if it’s working right. i doubt i can return my hub. guess i’ll take this thing for the land fill. no way unlocking my door and turning i a light switch is worth $5 a month or my time to deal with this. guess i’ll just return the smart lock too and get something else. hope others see this and avoid buying their hardware. even if they want to offer a subscription it’s a major mistake to at least make the onboard experience painless and free and show me how great their platform is. in its current state i can’t even tell if it’s working or not.
subscription is required even to see if it is working?
07/14/2021

john37474737

I bought a wink 2 hub as a means of connecting some smart light switches and a door lock I recently bought. When the hub arrived I installed the app and was shocked to find the app redirected me to a web page sort of implying i needed a subscription for all but the most basic features. ok, fine basic features for me i guess. the web page was a a bit unclear but it might have meant basic features were only available to previous grandfathered “customers” but didn’t really specify. i didn’t add a subscription and get an error even trying to recognize the hub (the app says it’s recognized but won’t connect). almost every screen in the app says subscription required. i don’t even know if it’s working right. i doubt i can return my hub. guess i’ll take this thing for the land fill. no way unlocking my door and turning i a light switch is worth $5 a month or my time to deal with this. guess i’ll just return the smart lock too and get something else. hope others see this and avoid buying their hardware. even if they want to offer a subscription it’s a major mistake to at least make the onboard experience painless and free and show me how great their platform is. in its current state i can’t even tell if it’s working or not.
Do not buy wink products!
05/29/2018

ljgibson
After investing in a Link starter kit and multiple additional bulbs, my system suddenly stopped working about a week ago. I tried everything, but after being unable to reconnect the Link hub to the network, I emailed support. I’ve been informed that since the Link Hub is no longer in production, this app no longer supports it. THEY ARE STILL SELLING THE LINK HUB ON THE WEBSITE. How can a company discontinue support for a product that they are still actively selling? And the solution was a tiny discount on an extremely more expensive starter kit. I’m done. Goodbye Wink.Update: I read the developer feedback, and understand that unfortunately things do happen. However, when I contacted Wink regarding this issue (which I did before leaving feedback) I was offered an extremely small discount on their most expensive starter pack. Had I been offered any discount on a hub to correct this issue, I would have just ordered the hub and moved on. I did reply (twice) to Wink support to inquire about a discount on just the hub, and I have received absolutely no reply. Clearly they do not value their customers or they would have reached out before this incompatibility became an issue. As recent feedback indicates, I am not alone. C’mon Wink! Get it together!

Developer Response
Thanks for the feedback. The GE link hub was not made by Wink. This Was a GE product that they stopped supporting about 2 years ago. This means that they were not updating this product, and unfortunately and issue happened about a few weeks ago that caused issues with them connecting that we can not fix unless we have the rights to the GE link hub. Those lights that you got with the Link Starter kit will pair up with our Wink Hub, or Wink hub 2. Both of those Hubs are made by us and will provide a much more stable experience. We also do not sell the device on our website, if you click to buy it brings you to the Amazon.com, or Home depot web page. This will be taken down momentarily.
Do not buy wink products!
05/29/2018

ljgibson

After investing in a Link starter kit and multiple additional bulbs, my system suddenly stopped working about a week ago. I tried everything, but after being unable to reconnect the Link hub to the network, I emailed support. I’ve been informed that since the Link Hub is no longer in production, this app no longer supports it. THEY ARE STILL SELLING THE LINK HUB ON THE WEBSITE. How can a company discontinue support for a product that they are still actively selling? And the solution was a tiny discount on an extremely more expensive starter kit. I’m done. Goodbye Wink.Update: I read the developer feedback, and understand that unfortunately things do happen. However, when I contacted Wink regarding this issue (which I did before leaving feedback) I was offered an extremely small discount on their most expensive starter pack. Had I been offered any discount on a hub to correct this issue, I would have just ordered the hub and moved on. I did reply (twice) to Wink support to inquire about a discount on just the hub, and I have received absolutely no reply. Clearly they do not value their customers or they would have reached out before this incompatibility became an issue. As recent feedback indicates, I am not alone. C’mon Wink! Get it together!
Developer Response 05/26/2018
Thanks for the feedback. The GE link hub was not made by Wink. This Was a GE product that they stopped supporting about 2 years ago. This means that they were not updating this product, and unfortunately and issue happened about a few weeks ago that caused issues with them connecting that we can not fix unless we have the rights to the GE link hub. Those lights that you got with the Link Starter kit will pair up with our Wink Hub, or Wink hub 2. Both of those Hubs are made by us and will provide a much more stable experience. We also do not sell the device on our website, if you click to buy it brings you to the Amazon.com, or Home depot web page. This will be taken down momentarily.
Wink works but lack of update to app
02/14/2021

looking for one tweek
Wink works flawlessly about 90 percent . Its not focused on automation zealot but is great for the average joe/jane. The features tend to be a bit minimal compared to some competitors. Set up for nodes is extremely easy and straightforward and truly designed for the novice. When I travel I do find the home sitter a major convenience I pay the 5 / month fee reluctantly however do realize the piece of mind and convenience that the device brings. I understand the change to kep the company alive even though the original attraction to wink was no fee and the lack of cloud retirement for wink2 What is unacceptable is the lack of icons and updates to the app. The icon choices are minimal for a working home with multiple automation nodes. When the monthly fee was discussed the programmers added some Icons and the hope for myself would be that the fee would facilitate more revisions (I did notice a revision that seemed to facilitate feature restrictions). Yet i have not noticed any major enhancements. In summary wink works well for me and my needs but the lack of app enhancements leads me to downgrade the rating. With app improvements I would definitely upgrade the stars.
Wink works but lack of update to app
02/14/2021

looking for one tweek

Wink works flawlessly about 90 percent . Its not focused on automation zealot but is great for the average joe/jane. The features tend to be a bit minimal compared to some competitors. Set up for nodes is extremely easy and straightforward and truly designed for the novice. When I travel I do find the home sitter a major convenience I pay the 5 / month fee reluctantly however do realize the piece of mind and convenience that the device brings. I understand the change to kep the company alive even though the original attraction to wink was no fee and the lack of cloud retirement for wink2 What is unacceptable is the lack of icons and updates to the app. The icon choices are minimal for a working home with multiple automation nodes. When the monthly fee was discussed the programmers added some Icons and the hope for myself would be that the fee would facilitate more revisions (I did notice a revision that seemed to facilitate feature restrictions). Yet i have not noticed any major enhancements. In summary wink works well for me and my needs but the lack of app enhancements leads me to downgrade the rating. With app improvements I would definitely upgrade the stars.
AVOID!
01/10/2021

berrishy
I bought one of these Wink hubs to connect some smart devices around the home. I had to subscribe to their service just to get it connected which was not only a surprise, but probably the dumbest model I have ever seen from a smarthome company. But its only 4.99 so lets see if it works. Not a great start. After several hours of trying to get it just to connect to my wifi (I work in technology and am very familiar with hardware, software and networking), I reached out to get some support. Fast forward a few days and no follow up from them. I reached out again. Fast forward another week and I get an email that they are inundated with support requests since they started requiring subscriptions and that my ticket is being closed and that I would need to reach out again to get support. Duh! You are getting complaints because your decision to require a subscription for basic services for a product we already paid for IS a HORRIBLE BUSINESS PRACTICE. I cancelled my subscription, returned the product, am fighting for a refund for the $4.99 and now taking more time to share so that others will avoid wink and their products and services. They didn't deserve a cent from me, and they don't deserve a cent from anyone else.
AVOID!
01/10/2021

berrishy

I bought one of these Wink hubs to connect some smart devices around the home. I had to subscribe to their service just to get it connected which was not only a surprise, but probably the dumbest model I have ever seen from a smarthome company. But its only 4.99 so lets see if it works. Not a great start. After several hours of trying to get it just to connect to my wifi (I work in technology and am very familiar with hardware, software and networking), I reached out to get some support. Fast forward a few days and no follow up from them. I reached out again. Fast forward another week and I get an email that they are inundated with support requests since they started requiring subscriptions and that my ticket is being closed and that I would need to reach out again to get support. Duh! You are getting complaints because your decision to require a subscription for basic services for a product we already paid for IS a HORRIBLE BUSINESS PRACTICE. I cancelled my subscription, returned the product, am fighting for a refund for the $4.99 and now taking more time to share so that others will avoid wink and their products and services. They didn't deserve a cent from me, and they don't deserve a cent from anyone else.

Bug fixes and performance improvements

Version 7.5.1

09/10/2020

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

You Might Also Like

Hubitat

Elevate your Environment
Kwikset Premis Smart Lock

Lifestyle
Hubitat Elevation

Lifestyle
VeraMobile™

Lifestyle
Z-Wave.Me

For RaZberry and Z-Way
Schlage Home

Schlage Lock Company LLC
Homey — A better smart home

Home automation for everyone
Canary - Smart Home Security

Lifestyle
Ezlo Protect

Lifestyle
Lutron App

Lifestyle