AIA Vitality Australia 12+

EDIT:
Got a call from AIA and wonderful Lou got it all resolved for me. We redid the application and this time it went through. I have an apple watch in the way.
Thanks Lou and team

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Hi, Today i installed the new AIA ios app and applied for Apple watch offer. Started application filled all AIA bits after which the application was redirected to etika lender. I logged in using my existing application, uploaded my license, started ID verification; which was successful. I was then redirected back to AIA app (new). It said application successful. Then a popup came up “Sorry there was an issue” It stayed at that screen forever. I quit the application; restarted the whole process and it failed again at the same spot; same error. I called AIA support and the guy said it happened to him as well and that i should keep tying. He also mentioned this wont be counted towards multiple credit enquiry on my credit file. So I confidently started the 3 application. This time Etika said “Credit application denied” Clearly, there were multiple credit enquiry on my file casing the 3 rd application to be rejected. I am so disappointed; that i cant have an apple watch due to glitchy new app. Very very disappointing AIA. P.S - App is feature rich and looks great. Wish it was properly tested before releasing it to plublic

The new version of the vitality app is much improved. There were a few glitches initially but these have been resolved and the overall format is much clearer and user friendly. It’s now much easier to determine when and how to pick up points and get to the next tier. There a have always been points caps in place on various activities (intended to encourage all round wellness) but these are now much more clearly identified. I got to platinum status relatively easily and have been able to redeem 50% off the flight for my overseas holiday!

I was really looking forward to seeing what AIA had done with the new app. At face value, the UI is okay and a little clunky. It is perhaps not as easy to find what you are looking for now which is not so good. However, the greatest issue is actually the inability for the app to successfully read Apple or Fitbit data. This means that exercise and other health related activities does not track properly which has a significant impact on the ability to meet weekly or yearly targets. In fact, the new app has effectively bricked the entire program for me. If this does not get fixed, I will leave the program and move my business elsewhere, as part of the benefit of being with AIA has been on the vitality program that rewards efforts to improve and maintain health.
Overall, I feel this app has been rushed out too quickly and the developers have not done a good enough job at testing before it was released. I see this as I know I am not the only one who is having the problems I have highlighted.
Disappointing to say the least