Bunnings PowerPass 4+

The PowerPass App is a great tool, especially when you want to get in and out quickly and avoid contact with registers etc.

Some things to keep working on are:

1. The search function is not great. I find I frequently have to search on the website then copy the I/N from the website to the app to find the item.

2. Ive had a couple of instances where the app thinks I'm not in the store and won't let me pay. This is really annoying because I've already scanned everything, I want to pay and exit the store but then I need to queue up and get it all scanned again by a staff member and pay manually. I know this is to do with GPS reception in-store, but maybe you can find a way around this problem.

3. Some additional staff training is needed as some door monitors seem to be confused by the app and don't realise I've paid already. I'm sure this will come as more customers use it.

4. It would be nice to be able to have a list of favourite items which can be easily brought to the trolley.

Overall, I love the concept and look forward to seeing it move up into a 5 star rating soon.

Thanks for your constructive feedback Mariner62.
We are constantly looking at ways we can improve the app.
1. We are looking to improve our search functionality.
2. Please make sure your location services are turned on in the app when shopping in store.
3. We are constantly working on upskilling our team to provide best service.
4. We have recently introduced the Job List feature and are working to improve this.
Thanks again for the much welcomed feedback which we will pass onto our developers.

I was stoked to find that Bunnings PowerPass had an app but boy has it just let me down again and again.

First of all it’s super slow, try searching for a product and that little magnifying glass keeps on spinning and spinning. Most of the time even if you put the I/N number in it doesn’t even show what product you want. Surely it could only show the one product. The search function can also be very vague with the results it gives you - I feel like the more specific you are the less likely you are to find what you want. If I search for sandpaper why would it show me workboots and bearings???!!

Being able to create your own job lists for products is great and showing the PowerPass price is great too, but only when it works.

I would like to be able to rely on this app a lot more for pricing jobs saving me time, but it’s just taking way more of my time than it would going through the website. I find myself using the Bunnings Product Finder app more than the Powerpass app, but that can be a pain too and kinda defeats the purpose of the PP app.

Would be great if it kept a list of recently searched products. Also, if there wasn’t just a search but somewhere that you could browse the categories (same as on the website) would be super useful too.

That’s my two cents for now. Just really wish this app would work better.

Hi thegreatpanzini, Thank you for your feedback and we apologize for the experience that you've had searching and using job lists. We're working on ways to make this easier for app users. Also, thank you for your suggestion on recently searched and browsing by category. Recently viewed items now shows on the home screen, but we're always looking for ways to improve the experience for our users and your feedback is greatly appreciated. Kind regards, Claudia

Really annoying this morning going to Bunnings and it not letting me use my power pass because I had downloaded the last friggin app. I tried using the Bunnings wi fi and even my own mobile data. The system froze in the end I just paid with my card and walked away disappointed and poorer for the experience. Ty team Bunnings 🙁🙁

Really annoying this morning going to Bunnings and it not letting me use my power pass because I had downloaded the last friggin app. I tried using the Bunnings wi fi and even my own mobile data. The system froze in the end I just paid with my card and walked away disappointed and poorer for the experience. Ty team Bunnings 🙁🙁 had the exact same problem extremely frustrating. My phone app no longer working. Tried twice online to reset. No good. Was told to go to the service desk to sort it out. After more than a half an hour still unable to use the app. Card works ok but still unable to use app.

It’s not the fault of the staff they tried their best.🙁🙁...

Hi there, very sorry to hear that you're currently unable to use the app. We'd like to understand why this might be occurring - please reach out at appfeedback@bunnings.com.au with your name, PowerPass number and some details of the issues you're experiencing in the app, and we can troubleshoot. Thanks, Jeremy