Entertainment: Play,Dine,Save 4+

Not enjoying this app

The old entertainment book app was much better and user friendly. Once you had used an offer it went into a “redeemed” category which prevented it showing up in your offers. Now all offers (whether used or not) are all in the same category which causes a lot of confusion. There also appears to be a glitch when you select your suburb and it shows you offers much further away which again adds extra annoyance - why is there not the option to only show offers in that suburb and within a certain radius? For example when selecting Brunswick, VIC as a suburb, it shows offers in Cheltenham which is over an hour drive away… The time limit on redeeming offers has caused frustration when redeeming cinema tickets, and the overall layout isn’t easy to use. Please bring back the old app from 2017 era - that app was so much easier to use and had much better features 😭

Woeful update, not getting much better.

Edit for new app. Most of the below still stands. Woeful. Location search via map is awful, always zooming me to something miles from the “search this area” point. Location search also is difficult, regularly returning places hundreds or thousands of km away. Eg Richmond. I’m in tas, searching for tas. Via map it puts me starting in Rosney Park. I searched in Richmond because I wanted to see Richmond. Not a place 25 mins away. Another vote for binning this new app and bringing back the old.

Original review of new app:

I’ve just renewed my membership and am second guessing due to the woeful nature of this “new” app. Where is the ability to just easily look at what’s on offer in a specific area? Why only map view with no list view? What about where multiple dots are on one area, how can you see what’s there. I bought the multi city and it seems it’s hard to change cities. Either scrolling like crazy on the map, or Searching on the city name gives a map view usually way way out of town. Please bring back the old functional app. Maybe it was a bit ugly but it worked well. Ive not yet used a coupon yet but in Tas you will find many places out of mobile coverage so based on other reviews this app appears useless for many areas.

Developer Response ,

Hey Oots, I'm Melissa and I work for Entertainment in the Digital Team :) I have only recently acquired the reviews management, so I apologise for the very delayed response.

I am so sorry to hear about your past experience with us! We are working with our current app developer and are in the process of transitioning to other developers for vast improvements to the app and website.

If you need any further assistance, please let me know directly at team@entertainment.com.au

Thank you, Mel.

Bring Back the Old App

The new app is absolutely no improvement! So many features in the old app looked and worked better. The map and it’s search functions were better, the fact that I could see if an offer had been redeemed on the front screen without clicking into the names of everything and just being able to browse lists properly by category. I hate that you are listing every location of an offer separately even off the map, when the offer is only available once and you have deleted all of my loyal years of history from the previous app along with all my review and saved favourite places and offers. This is honestly making me consider just direct donating the portion to my charity and skipping my renewal this year for the first time in a decade! I provided you feedback when you asked for it initially by email and said that I wanted to be contacted but nobody ever reached out. Perhaps you didn’t like what I had to say but I can’t imagine I am alone and I think it will be felt in your renewals. I also don’t like the advertising vibe I get in the new app. This is a service I pay for, I shouldn’t have constant additional banners at the bottom trying to get me to click to additional webpages and links either.

Developer Response ,

Hi fluffrosi, we are so sorry you haven't been enjoying the new App. We really value our Members feedback, so we'd love it if you could you please contact us at contact@entertainment.com.au with further details on how we could improve the experience for you in the upcoming updates. Thank you, Mel from the Entertainment Team.