Fly Bonza 4+

Why do you have to proceed through the booking steps adding all your passenger details, when you simply want to know the total price for a trip? That is unnecessary, annoying and time-consuming. As you website does not show pricing options you have to “book” on the app to find out the cost. I’ve found in the past on other airlines that there are always hidden extras (like paying for your seat selection) so as I’m searching up possibilities I would appreciate the option to see the total cost for a flight BEFORE going through the booking proceedure please.

This is one of the worst designed apps I have ever used. It logs you out every single time you leave the app, even if you select ‘remember me’ when logging in. No option for autofill email or password either, you have to type it in every time, completely archaic. Overall the app is really glitchy, crashes when making bookings, and just overall not intuitive and poorly designed. So many improvements need to be made to make the app user friendly. I was on the first flight from Port Macquarie to Melbourne which was delayed by over 3 hours with no warning and no compensation provided, no drinks or meals offered on board etc. Pretty poor service considering it was delayed by so long. I am doing the same flight today, and just got a text that it’s delayed by over 2 hours. At least I was notified this time so I don’t have to wait around in the airport, but still, it’s frustrating that it’s now 2/2 flights that are delayed from port Macquarie. The last thing about Bonza that I have found disappointing is the cancellation of Coffs Harbour as one of their routes. Hopefully they bring that back in the future, I think a lot of locals we’re quite disappointed by it.

Living regionally, I have used Bonza a lot. Recent tickets I bought, I put in my email address incorrectly so I didn’t get sent my ticket. My fault, but I contacted Bonza for over two weeks on their App, to no avail. No response. No help provided. No ticket. Secondly, when I wanted to change the dates for a reservation, I couldn’t without changing my partner’s ticket dates too, which I didn’t want to do. So essentially a passenger needs to buy a ticket separately from family members in the event that a ticket needs to be changed, which from time to time does happen. So I’ve wasted a ticket there.
Bonza customer service chat says it is open from 6am AEST. This is not the case. It is never open and running at that time. Long queues means you never catch someone live, so then goes to an email enquiry- the delay is infuriating, as then you get no response and need to start the process over again, which of course, is the same- long queue, no live service operator available.
So all I can say now is that Bonza is merely a bus in the sky. Don’t try to ever change or seek help outside of buying a ticket, as it doesn’t exist!!!