I ave been a loyal customer of GJ’s for many years, had an excellent physical loyalty card, with points steadily accumulating, and then this app is thrust upon me, my previous points cancelled, GJ’s cafe staff unwilling/unable to offer any guidance as to why it’s not working and how to fix it, and nowhere to ring/email to ask them to fix the account, link my pre-existing points to the new account, and restore some faith in GJ’s. If Coffee Club, Shingle Inn, Jamaica Blue, and even McDonalds can get their act together and produce excellent apps for loyal customers, why can’t Gloria Jeans? Terrible way to reward customer loyalty.Given how few GJ’s cafes are left, perhaps this is a sign of things to come.

Along with the majority of people reviewing, the app is simply refusing to let me log in at all. Error after error, and now it looks like it’s registered my phone number without being attached to an email, so it is not only impossible to log in, it’s also impossible to access my account at all, ever, because it literally will not let you proceed without giving your phone number before you do anything. Which is not how an app should function anyway. What a huge, pointless waste of time and effort. Developers should be utterly embarrassed of themselves. I know I am. Absolute joke of an app.

I tried to join, all seemed fine. It demanded a phone number - apps that need phone numbers are so predatory and I get so many scam calls every time I give a phone number to these apps. The confirmation text went through to my burner phone just fine, but then it demanded a confirmation of the email address as well. The email never came. Checked spam folders, clicked resend several times, nothing. So it’s completely unusable and I see from the dreadful ratings that this is common. Why even have it if you don’t fix it?

Tells me I have an account but I can’t remember my password. I request to reset password but never get the email. So I am locked out of my account! Either fix your app or go back to physical loyalty cards. Won’t be going to GJ anytime soon when plenty of other coffee shops reward their loyal customers without “technical” issues as their excuse