HeartBug 4+

The device stays apparently “connected” via Bluetooth but is “unable to be located” by the app. I’ve had to remove, reset (with fork prongs) and re-site the device multiple times and I’ve only had it on for 1 of the 4 expected weeks. The combination of the device and the app just doesn’t do what’s it’s intended to do without significant involvement by the wearer (frequently interacting with support staff via text, phone and email). If I were less tech-savvy, there’d be no way I could troubleshoot this annoying app and device. I’m not sure what the solution is but this is currently (and is expected to be for 3 more weeks) a frustrating and irritating app and device.

I was fully prepared to give this a one star review along similar lines to previous reviews: great idea but terrible connectivity. I had gone through two bugs with constant drop outs and was waiting on my third direct from the company. When the third arrived the app also received an update which has resolved the connection issue. I’ve had the bug on for a few days now with no drop outs; hopefully this continues.
I also found the customer service to be very good. While texting and emailing is not the most personal, it is efficient and the way of the world we live in.

Yeah just like everyone else. Constant connection failures. Always having to reset it and by the time I do that the feelings that I want to record are no longer happening. Even tho they take note of what your heart was doing 20 seconds before and 60 seconds after you select the recording but it’s takes longer then 20 seconds to reset and wait for it to reconnect.
I think it might be because the app is always open but not always staying connected and refreshing within itself and I’ve checked my phone settings for this

Great device but if I can’t record what’s happening to me it might be the very missing step to solving my issue. Such a important thing I need to keep checking but this is just making me fusrated

The customer service people are absolutely awesome though and very helpful for what they can do