myPRP 17+

Some problems originally but now all is good

I originally wrote a very unfavorable review of this app, because I found it impossible to log in. I was contacted very quickly by PRP, the problem was fixed, and I have had no trouble since. It is very handy to be able to see test results with this app before a medical appointment, so that you can prepare questions ahead of time. Highly recommend the app for that. Hopefully the log in problem won’t occur again.

Developer Response ,

Hello there, I can appreciate this is super frustrating, but I assure you this is most out of the ordinary. We're keen to learn more about your experience, and help you access your studies. Please contact us at support@zedtechnologies.com.au, and one of our support staff will get back to you to help.

A slick novelty with little practical use for patients.

The app works well and have no complaints with it. What I do have an issue with is that PRP has a policy of holding the imaging report for a week after the scan is completed.

I had an MRI midday on a Monday. The app displayed the images on the same day but had a message that said the report wouldn’t be ready until the next Monday.

A day before seeing my GP, I called PRP to ask if the report was ready and if it had been sent to my doctor. I was told that the report had been completed on the Tuesday following the MRI and sent to my GP. When I asked why the report wasn’t published to this app, I was told that this was intentional to encourage patients to see their doctors after a scan. I was also told that patients often can’t understand the report results which causes concern with patients and PRP staff. Because the app didn’t display the imaging report in a timely manner, I had to take an additional trip to PRP Imaging to obtain a copy.

I find this policy to be condescending to patients and undermines the utility of this app. To remedy this issue, I suggest that PRP revise their policy so that reports commissioned by patients are made available as soon as they are available without delay.

Until this app displays all of the information to the patient when it becomes available, this app will remain a slick novelty with little practical use for patients.

Hmm

Not sure if this app was launched half done. Get error when logging in. Errors when viewing. Time taken for everything is soooo loooong. From logging in to loading an image, then you get errors and nothing on app responds just frozen screen.
Hope future updates will improve speed and reliability.