DiDi Rider: Affordable rides

Name: DiDi Rider: Affordable rides
Rating: 4.8 (150159 reviews)
Author: DiDi

Reliable rideshare service

Only for iPhone

Free · Designed for iPhone

150K Ratings
Ages

4+
Years
Category

Travel
Developer

DiDi
Language

EN
+ 4 More
Size

299.5
MB

iPhone

DiDi offers an affordable, reliable and safe rideshare service in 30+ cities across Australia and New Zealand. Just download the app, choose a destination, find a driver and pay directly through the app. Whether you’re heading out with friends or need a ride from the airport, DiDi can get you there for less. Let your dollar travel further with our affordable fares and exceptional service. Why choose DiDi? At DiDi we believe that ridesharing should be an affordable experience for everyone. That’s why we charge less than other rideshare services. DiDi fares are consistently lower, which means you get to spend more at the other end. Fast & Reliable You’ll have 100,000+ drivers at your fingertips across Australia & New Zealand, which means you can find a ride fast. Easily connect to a driver in seconds via the DiDi app and you’ll have a car at your location in minutes! Safety First We’re committed to helping make every ride with DiDi a safe one. All our drivers have undergone extensive background checks, facial verification, vehicle inspections, ongoing monitoring & more. We offer world leading in-app safety features such as in-trip checks, phone number and home address anonymisation, sharing your trip with trusted contacts and more. Driver Friendly Our drivers get to keep more of your fare compared to competing rideshare services. Therefore, by using DiDi, you help maximise the income of local drivers. It’s a win-win for both you and your driver. DiDi services: Express: Fast and affordable rides, up to 4 people Travel: Long-distance rides for less, up to 4 people Select: Roomier cars with highly rated drivers, up to 4 people Max: Spacious rides, for groups up to 6 or extra luggage Delivery: Affordable on-demand delivery city-wide Payment Method: Choose your preferred payment method — credit card, debit card, Apple Pay, Alipay or PayPal. How to order a ride with DiDi: Download the DiDi Rider app and sign up or log in. Enter your pickup location and your destination. Choose the ride type that suits your needs. Select your preferred payment method. Confirm your ride and track your driver in real time. Enjoy your trip and rate your driver afterward. Need help? Visit our website for more info: Australia: https://web.didiglobal.com/au/ New Zealand: https://web.didiglobal.com/nz/ Or you can contact customer service through the app for further support.

Ratings & Reviews

4.8

out of 5

150K Ratings

Zero customer service help
27/06/2020

nonecostheyrealltaken
I’ve had issues with the drivers cancelling on me which I have been charged for twice for reasons that weren’t through fault of my own, and I lodged a report of the incidents and in three months still haven’t had a refund or heard back from them. I have also had a driver say they will refuse to pick you up from certain areas due to police. I had a driver who wouldn’t cross the road to pick me up from my location and I couldn’t get to the driver due to the dangerous road I would have had to cross to reach the car, and so the driver left me there and cancelled the trip charging me as opposed to just meeting me on the other side of the road and I’m not even able to pin my location on the app so the driver knows the pickup point despite the address being right there in front of them which is a completely redundant feature to have to do in the first place.
Zero customer service help
27/06/2020

nonecostheyrealltaken

I’ve had issues with the drivers cancelling on me which I have been charged for twice for reasons that weren’t through fault of my own, and I lodged a report of the incidents and in three months still haven’t had a refund or heard back from them. I have also had a driver say they will refuse to pick you up from certain areas due to police. I had a driver who wouldn’t cross the road to pick me up from my location and I couldn’t get to the driver due to the dangerous road I would have had to cross to reach the car, and so the driver left me there and cancelled the trip charging me as opposed to just meeting me on the other side of the road and I’m not even able to pin my location on the app so the driver knows the pickup point despite the address being right there in front of them which is a completely redundant feature to have to do in the first place.
Stupiest app on earth
23/05/2023

Wenjeeha
Although DiDi is usually cost than Uber. I would say this app is trash. Experience many times where there were driver pick up the drive and we waited there for ten or more than ten mins long and the driver just cancelled the ride when he is nearly arrive at the pick up point. Sometimes this happen within the same hour multiple times. Yes you are right, I spent an hour waited for a drive. Why didn't I just used Uber? Also meet so many drivers who do not have their car matched the one showed on their profiles. Extremely irresponsible act that is. There are also drivers who pick up the ride and then stops at 300 metres away from the pick up point and said they’ve already arrived when the traffic is good, and I messaged them and they just simply don’t reply but rather waited after the two mins waiting time to charged me cancellation fees. After they the app automatically charged me the fee exceeding the waiting time. THESE DRIVERS JUST CANCEL THE RIDE AND LEAVE! Can’t believe how this app works and what kinda people is driving the rides.I have some many bad experiences about DiDi, you really need to filter the people that drive.

Developer Response
Hi, Wenjeeha! That's not the level of service we claim to provide you. We hope our drivers to maintain a high standard of professional care and service. If you had a different experience, please reach out at web.didiglobal.com (type the link in your browser and select your location), and we'll see this through in no time. Give us a chance, okay? DiDi Rider - The world’s leading mobility platform
Stupiest app on earth
23/05/2023

Wenjeeha

Although DiDi is usually cost than Uber. I would say this app is trash. Experience many times where there were driver pick up the drive and we waited there for ten or more than ten mins long and the driver just cancelled the ride when he is nearly arrive at the pick up point. Sometimes this happen within the same hour multiple times. Yes you are right, I spent an hour waited for a drive. Why didn't I just used Uber? Also meet so many drivers who do not have their car matched the one showed on their profiles. Extremely irresponsible act that is. There are also drivers who pick up the ride and then stops at 300 metres away from the pick up point and said they’ve already arrived when the traffic is good, and I messaged them and they just simply don’t reply but rather waited after the two mins waiting time to charged me cancellation fees. After they the app automatically charged me the fee exceeding the waiting time. THESE DRIVERS JUST CANCEL THE RIDE AND LEAVE! Can’t believe how this app works and what kinda people is driving the rides.I have some many bad experiences about DiDi, you really need to filter the people that drive.
Developer Response 01/06/2023
Hi, Wenjeeha! That's not the level of service we claim to provide you. We hope our drivers to maintain a high standard of professional care and service. If you had a different experience, please reach out at web.didiglobal.com (type the link in your browser and select your location), and we'll see this through in no time. Give us a chance, okay? DiDi Rider - The world’s leading mobility platform
Dodgy and can’t be trusted with credit cards
03/12/2022

stankovicv
UPDATE TO DIDIs REPLY: It’s just lip service. I have attempted resolving the issue numerous times as per my review, with no success. The suggestion that it’s not acceptable is great, so why don’t they proactively reach out to me and resolve it. Don’t mistake their response as if they are reputable or care. ——I was baited with 50% off for first 3 rides. All you had to do was book your ride and in order to do that you had to setup a payment method of course. You’re then then assured the 50% will be applied at the end, but it wasn’t. After they take payment you can only contact them via email. They only respond once ignoring all your proof that they owe you money. First response was that they checked and they did apply 50% suggesting a normal ride is twice the cost of Uber. After this I’ve received emails and SMS offering 50% on the next 3 rides. You try to apply the voucher and it says I’m the wrong user Caregory. You email them about that and they say they don’t believe they offered it to me even though I’ve provided screen shots. Just like scammers, the money is gone and you can’t do anything to hold them to account.

Developer Response
Hello! This should not have happened. Reach us at web.didiglobal.com (type the link and select your country), share details of this situation, and we'll get back to you in no time. Count on us. DiDi Rider - The world’s leading mobility platform
Dodgy and can’t be trusted with credit cards
03/12/2022

stankovicv

UPDATE TO DIDIs REPLY: It’s just lip service. I have attempted resolving the issue numerous times as per my review, with no success. The suggestion that it’s not acceptable is great, so why don’t they proactively reach out to me and resolve it. Don’t mistake their response as if they are reputable or care. ——I was baited with 50% off for first 3 rides. All you had to do was book your ride and in order to do that you had to setup a payment method of course. You’re then then assured the 50% will be applied at the end, but it wasn’t. After they take payment you can only contact them via email. They only respond once ignoring all your proof that they owe you money. First response was that they checked and they did apply 50% suggesting a normal ride is twice the cost of Uber. After this I’ve received emails and SMS offering 50% on the next 3 rides. You try to apply the voucher and it says I’m the wrong user Caregory. You email them about that and they say they don’t believe they offered it to me even though I’ve provided screen shots. Just like scammers, the money is gone and you can’t do anything to hold them to account.
Developer Response 02/12/2022
Hello! This should not have happened. Reach us at web.didiglobal.com (type the link and select your country), share details of this situation, and we'll get back to you in no time. Count on us. DiDi Rider - The world’s leading mobility platform
poor behaviour
21/09/2024

unh4ppycustomer123
Hi there,I was a customer with DiDi this morning around 12am. I have just been informed that the driver has reported that I left the car damaged. This is not true whatsoever. When I look for the receipts to find the evidence there is 0 evidence to find!!! This is extremely frustrating as the $150 has already been taken out of my account for damages which weren’t even caused by me nor existent when I arrived in the DiDI to begin with. I took this ride alone and stayed very silent and respectful during the entire ride. And left the car with no issues. I am just a student and cannot afford to loose money like this for no reason. I have tried to use your app to contact you guys but it is very difficult to even find much support. I would like to organise an appeal and receive a full refund for my ride with compensation. This is not fair at all and definitely not okay !! And the driver should be reported immediately. (Muhammad). I am not impressed.I also do not understand how you do not have a proper customer service department, all you guys give me is a link to a poor developed website where I there is 0 support to reach out to

Developer Response
Hello! We always aim to provide a seamless and effective way for our customers to communicate with us, and it’s clear that this didn’t happen in your case. Regarding the charge, please rest assured that DiDi takes these situations very seriously. Please share more details about your experience at web.didiglobal.com (type the link in your browser and select your location), so we can help you better. Give us a chance, okay? DiDi Pasajero - La app #1 del mundo en servicio de transportes
poor behaviour
21/09/2024

unh4ppycustomer123

Hi there,I was a customer with DiDi this morning around 12am. I have just been informed that the driver has reported that I left the car damaged. This is not true whatsoever. When I look for the receipts to find the evidence there is 0 evidence to find!!! This is extremely frustrating as the $150 has already been taken out of my account for damages which weren’t even caused by me nor existent when I arrived in the DiDI to begin with. I took this ride alone and stayed very silent and respectful during the entire ride. And left the car with no issues. I am just a student and cannot afford to loose money like this for no reason. I have tried to use your app to contact you guys but it is very difficult to even find much support. I would like to organise an appeal and receive a full refund for my ride with compensation. This is not fair at all and definitely not okay !! And the driver should be reported immediately. (Muhammad). I am not impressed.I also do not understand how you do not have a proper customer service department, all you guys give me is a link to a poor developed website where I there is 0 support to reach out to
Developer Response 25/09/2024
Hello! We always aim to provide a seamless and effective way for our customers to communicate with us, and it’s clear that this didn’t happen in your case. Regarding the charge, please rest assured that DiDi takes these situations very seriously. Please share more details about your experience at web.didiglobal.com (type the link in your browser and select your location), so we can help you better. Give us a chance, okay? DiDi Pasajero - La app #1 del mundo en servicio de transportes

- Various improvements and bug fixes - Improved some page display details of product presentation

Version 7.6.24

12/12/2025

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
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The following data may be collected but it is not linked to your identity:
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