Easy Line Remote

Name: Easy Line Remote
Rating: 4.2 (243 reviews)
Author: Sonova AG

Medical

Only for iPhone

Free

243 Ratings
Ages

15+
Years
Category

Medical
Developer

Sonova AG
Language

EN
+ 34 More
Size

195.5
MB

iPhone

One app to personalize your hearing experience and track health data The new Easy Line Remote comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. Easy Line Remote provides you access to enhanced hearing controls and personalization options for your hearing aid(s) in addition to tracking your health data.* The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment) Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*. * Available on KS 10.0 and Brio 5 Finally, Easy Line Remote allows for configuration of Touch Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. Hearing aid compatibility: - KS 10.0 - KS 9.0 - KS 9.0 T - Brio 5 - Brio 4 - Brio 3 - Phonak CROS™ P (KS 10.0) - Sennheiser Sonite R Device compatibility: iPhone 6s and newer running iOS Version 14.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required. If you want to check if your smartphone is compatible, please visit our compatibility checker: https://ks10userportal.com/compatibility-checker/ Please find the Instruction for Use on https://www.phonak.com/ELR/userguide-link/en. IOS is a trademark of Cisco, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Always seek the advice of a doctor in addition to using this app and before making any medical decisions. The app is only available in countries where the compatible hearing instruments have received official approval for distribution. Easy Line Remote supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.

Ratings & Reviews

4.2

out of 5

243 Ratings

Great App
28/05/2021

Phree_ed
This app does exactly what it says. Combined or independent L or R volume control, a selection of programs plus quick and simple set up of user programs via frequency adjustment, volume, noise reduction, speech focus etc. Also has some stats like how many hours per day I'm wearing them. Definitely recommended.
Great App
28/05/2021

Phree_ed

This app does exactly what it says. Combined or independent L or R volume control, a selection of programs plus quick and simple set up of user programs via frequency adjustment, volume, noise reduction, speech focus etc. Also has some stats like how many hours per day I'm wearing them. Definitely recommended.
Connection audio loop problem
10 Oct

Justine7777
Editing to respond to developer. I greatly appreciate your speedy response to my issue. I have used those instructions repeatedly and each time the problem persists. I hope you can find a solution for this bug. App great until recently. Each day when I put in my hearing aids an endless loop of 10 second connection / 10 second disconnection seems to start. Initially I could fix this by ensuring my phone was up to dare, turning phone off and on, reinstalling app and reconnecting hearing aids. Now nothing works so I’ve had to disablement Bluetooth entirely which means I can no longer use the app at all to adjust my aids (limiting the adjustment options I have) can you help please?

Developer Response
We apologize for the inconvenience caused. For further assistance and troubleshooting resources, please visit our website: https://ks10userportal.com/app or contact us directly via the webform: https://ks10userportal.com/contactusdirectlyWe will try to evaluate the issue and get back to you.Regards, Sonova Support Team
Connection audio loop problem
10 Oct

Justine7777

Editing to respond to developer. I greatly appreciate your speedy response to my issue. I have used those instructions repeatedly and each time the problem persists. I hope you can find a solution for this bug. App great until recently. Each day when I put in my hearing aids an endless loop of 10 second connection / 10 second disconnection seems to start. Initially I could fix this by ensuring my phone was up to dare, turning phone off and on, reinstalling app and reconnecting hearing aids. Now nothing works so I’ve had to disablement Bluetooth entirely which means I can no longer use the app at all to adjust my aids (limiting the adjustment options I have) can you help please?
Developer Response 13 Oct
We apologize for the inconvenience caused. For further assistance and troubleshooting resources, please visit our website: https://ks10userportal.com/app or contact us directly via the webform: https://ks10userportal.com/contactusdirectlyWe will try to evaluate the issue and get back to you.Regards, Sonova Support Team
Latest version
9 May

Tagisthename
The latest version keeps dropping R-KS hearing aid so that media playing through Bluetooth is unavailable.Each time this happens you have to place the hearing aid s in the charging cradle . Once removed and automatically turned on, streaming is fixed. This is issue effects The KS 10.0

Developer Response
Hi, If the hearing aids are switched off, it will automatically disconnect from a paired device, such as the mobile phone. Other reasons for disconnecting from the phone:1/ Verify your hearing aid did not run out of battery.2. Ensure you are within Bluetooth range, keeping in mind that factors such as physical obstacles, interference, environmental conditions, and battery status can affect connectivity.3. Make sure you have no other devices connected to your phone (such as the car Bluetooth system). This may cause your hearing aids to disconnect.4. Verify Bluetooth is active on your phone.For further help and support please visit our website: https://ks10userportal.com/app or contact us directly via the webform: https://ks10userportal.com/contactusdirectlyRegards, Sonova Support Team
Latest version
9 May

Tagisthename

The latest version keeps dropping R-KS hearing aid so that media playing through Bluetooth is unavailable.Each time this happens you have to place the hearing aid s in the charging cradle . Once removed and automatically turned on, streaming is fixed. This is issue effects The KS 10.0
Developer Response 12 May
Hi, If the hearing aids are switched off, it will automatically disconnect from a paired device, such as the mobile phone. Other reasons for disconnecting from the phone:1/ Verify your hearing aid did not run out of battery.2. Ensure you are within Bluetooth range, keeping in mind that factors such as physical obstacles, interference, environmental conditions, and battery status can affect connectivity.3. Make sure you have no other devices connected to your phone (such as the car Bluetooth system). This may cause your hearing aids to disconnect.4. Verify Bluetooth is active on your phone.For further help and support please visit our website: https://ks10userportal.com/app or contact us directly via the webform: https://ks10userportal.com/contactusdirectlyRegards, Sonova Support Team
Needs to do what we are told!
10/09/2021

dwane dibley here
I am unable to connect to the phone to hear audio or telephone calls. The app adjusts the volume spontaneously!! Very frustrating. I have updated my phone so as to be able to get control of the hearing aids! I could have saved the money. In my opinion, The software is sloppy. We only find that out after buying the corresponding hearing aids. Which supply is an over bloated market of gauging. This software is clear evidence of a lack of concern for its customers’.

Developer Response
Hi, we are sorry that you're having issues with the app. Can you contact us directly: https://product-support.phonak.com/s/contactsupport?language=en_US . Kindly include a description of the issue you are facing, the exact model of your hearing aids, your OS version, and your app version. We will investigate the issue immediately. Sonova Team.
Needs to do what we are told!
10/09/2021

dwane dibley here

I am unable to connect to the phone to hear audio or telephone calls. The app adjusts the volume spontaneously!! Very frustrating. I have updated my phone so as to be able to get control of the hearing aids! I could have saved the money. In my opinion, The software is sloppy. We only find that out after buying the corresponding hearing aids. Which supply is an over bloated market of gauging. This software is clear evidence of a lack of concern for its customers’.
Developer Response 28/09/2021
Hi, we are sorry that you're having issues with the app. Can you contact us directly: https://product-support.phonak.com/s/contactsupport?language=en_US . Kindly include a description of the issue you are facing, the exact model of your hearing aids, your OS version, and your app version. We will investigate the issue immediately. Sonova Team.

New and improved functions: • Pairing without internet • Redesign of the Devices section • Bug fixes and improvements   Thank you for using Easy Line Remote!