This app USED TO work in home and away until one day it decided to boot me out after successful authentication. I stupidly reinstalled it which never fixed the app crash away from home and now I can’t add the aircon back in-home either. As soon as I power on the unit to ‘authenticate’ I immediately get a ‘network connection is poor’ error.I now can’t control my aircon at all and with Samsung showing absolutely no care or concern it will be doomed.I used to be a Samsung fan boy but will definitely look into other brands in the future.

I had this working for years then upgraded to the iPhone XS Max it stopped working then would work sometimes then completely stopped working both in and out of house.I managed to reconfigure everything and get in house working - out would never work. Called up Samsung support troubleshooting they sent off the request to level 2 support. Today I tried it and it managed to work!If you have troubles log a call it’s annoying but you might get this sorted.I do wish they’d stop the captcha so so annoying I hate it.

Since upgrading to iPhone Xs, I often find that the app cannot locate any A/C’s and despite refreshing the page, I have to resort to turning the phone off and on, and reopen the app before it will find the A/C’s. It never happened with previous models of iPhone, I can only think it’s a software issue, it is annoying and putting me off recommending Samsung A/C’s to anyone else. Please fix it!

Read a lot of reviews about how it doesn't work. Easy enough to setup if you read instructions and works great while I am at home. Haven't had a chance to try and use whilst not at home. Functionality seems fine and haven't had any issues or problems so far