Kogan.com Shopping

Name: Kogan.com Shopping
Rating: 4.8 (131117 reviews)
Author: KOGAN.COM PTY LTD

Start Shopping, Download Now!

Free · Designed for iPad

131K Ratings
Ages

4+
Years
Category

Shopping
Developer

KOGAN.COM PTY LTD
Language

EN
English
Size

50.2
MB

Sure, online shopping is great. But online shopping 1000s of products at low prices on the Kogan.com shopping app at any time you want? That’s clickin’ awesome! Join over half a million people on the Kogan.com shopping app, where it’s easier than ever to find awesome deals, track your order, and chat with the customer service team of Australia’s largest online-only retailer. A 5-time winner of the ORIAS People’s Choice Award for excellence in online retail, the Kogan.com team negotiates low prices on the world’s biggest brands and best products, and then passes the savings onto you. Plus, Kogan FIRST members get access to exclusive member deals, free delivery on 1000s of awesome products, bonus credit rewards and more. If you’re not a member, use the app to start a FREE 14-day Kogan FIRST trial with the freedom to cancel anytime. Download the Kogan.com shopping app now for access to discounts on millions of products, including: • TV & home theatre - smart TVs, wall mounts, Google TVs, soundbars & more. • Big brands - Nike, Adidas, Apple, DJI, Samsung, Dyson & more • Electronics - smartphones, drones, cameras & more • Audio – surround sound, speakers, headphones & more • Appliances – fridges, washing machines, dryers, whitegoods, & small appliances • Heating & Cooling – heaters, air conditioners, fans, portables, dehumidifiers and purifiers • Homewares – rugs, mirrors, furniture & more • Apparel & footwear– Fashion, sportswear, running shoes, UGGs & more • Office Supplies – desks, risers, chairs & more • Kids toys & video games – gaming consoles (Nintendo Switch, PlayStation 5, Xbox Series S), ride-ons & more • Health & Beauty – shop makeup (face & body), skincare, haircare, fragrances & more • Sports, outdoors & lifestyle – camping gear, bikes & eBikes, kayaks & more • Kogan Essentials – prepaid and monthly phone plans, broadband, insurance & more • Plus heaps more!

Ratings & Reviews

4.8

out of 5

131K Ratings

Amazing
18/10/2020

Marz_Stone
Absolutely no stress with Kogan, even with everyone else mucking around I stopped buying online but I ended up giving Kogan a go & I am only sorry I didn’t shop with them sooner. They ship when they say, no delay & arrives on time. I cannot recommend them any higher! Now I have done my second purchase & still will not buy anything else online as the stress & not getting on time but Kogan not only have amazing deals & great prices all round they are a breath of fresh air for those of us in Metro Melbourne & again no excuses they are not letting us down like most businesses at present. Thank you Kogan!! I will be doing lots more shopping with you in the future.

Developer Response
Hi there, thanks for your kind words and taking the time to leave your positive review! We're always excited to hear from our loyal customers and we're very happy to hear you're enjoying our products, prices and efficient delivery! We hope you continue to enjoy the Kogan.com shopping experience, especially during this difficult time for Melburnians.
Amazing
18/10/2020

Marz_Stone

Absolutely no stress with Kogan, even with everyone else mucking around I stopped buying online but I ended up giving Kogan a go & I am only sorry I didn’t shop with them sooner. They ship when they say, no delay & arrives on time. I cannot recommend them any higher! Now I have done my second purchase & still will not buy anything else online as the stress & not getting on time but Kogan not only have amazing deals & great prices all round they are a breath of fresh air for those of us in Metro Melbourne & again no excuses they are not letting us down like most businesses at present. Thank you Kogan!! I will be doing lots more shopping with you in the future.
Developer Response 21/10/2020
Hi there, thanks for your kind words and taking the time to leave your positive review! We're always excited to hear from our loyal customers and we're very happy to hear you're enjoying our products, prices and efficient delivery! We hope you continue to enjoy the Kogan.com shopping experience, especially during this difficult time for Melburnians.
Scammed, Disappointing and dissatisfied
06/12/2022

Md.S.H
I ordered an item this Christmas as a present for my partner from kogan, and of course I did not receive it. The BIGGEST problem with this order was kogan was selling the item to me where they did not even have a stock for it, yes you heard me right no stock for it and yet o paid for something not knowing it’s not gonna get delivered. I am using the app to track and as everything seemed just fine with legit shipment status being created but the of course no parcel was revived by the courier company. I spoke to the courier services to make sure of my parcel to be delivered on time and found out the truth behind the whole scheme. So kogan never really deployed my item on the first place (because there were no stock to begin with) later when I got in touch with kogan customer care through emails they disregarded the fact that the item was ever picked up by the courier service and asked me to wait till a certain date, by now it’s been 7 days passed the delivery date and nada, later customer care service gets back to me saying “their experienced freight is going to handle my delivery” ALL LIES, that never ended up happening. All in all I get final messages for taking refund and a mere apology. Sadly it is almost too late for me to find the wishful present for my partner anymore. Thank you so very much for your assistance Kogan.10/10 will never recommend!
Scammed, Disappointing and dissatisfied
06/12/2022

Md.S.H

I ordered an item this Christmas as a present for my partner from kogan, and of course I did not receive it. The BIGGEST problem with this order was kogan was selling the item to me where they did not even have a stock for it, yes you heard me right no stock for it and yet o paid for something not knowing it’s not gonna get delivered. I am using the app to track and as everything seemed just fine with legit shipment status being created but the of course no parcel was revived by the courier company. I spoke to the courier services to make sure of my parcel to be delivered on time and found out the truth behind the whole scheme. So kogan never really deployed my item on the first place (because there were no stock to begin with) later when I got in touch with kogan customer care through emails they disregarded the fact that the item was ever picked up by the courier service and asked me to wait till a certain date, by now it’s been 7 days passed the delivery date and nada, later customer care service gets back to me saying “their experienced freight is going to handle my delivery” ALL LIES, that never ended up happening. All in all I get final messages for taking refund and a mere apology. Sadly it is almost too late for me to find the wishful present for my partner anymore. Thank you so very much for your assistance Kogan.10/10 will never recommend!
Customer service
22/08/2024

stung once again
The most difficult and unresponsive company to deal with, I am dreading if I have an issue or need to contact you for anything. I wanted to purchase an item, but wanted advice before going ahead. Was told by tech services that I needed to contact Kogan store, I did that and was told it was a tech question. So far no good. Eventually ordered my item, was then contacted by Kogan store customer service, was assured that as soon as my item arrived and I let them know, she would call me to assist with set up. I let them know the day it arrived, waited a week, got no phone call, sorted the set up myself. Another week went by and I got an email asking if they could assist me, too late. I paid for Kogan First membership to supposedly give great service and special deals such as free delivery, so far I have not received any free delivery so that will not be renewed either. Very disappointed, I have bought numerous items from Kogan, probably never will again

Developer Response
Hi there, thanks for sharing your feedback with us. Would you be able to send an email to app-feedback@kogan.com.au with further details? We'll be more than happy to help!
Customer service
22/08/2024

stung once again

The most difficult and unresponsive company to deal with, I am dreading if I have an issue or need to contact you for anything. I wanted to purchase an item, but wanted advice before going ahead. Was told by tech services that I needed to contact Kogan store, I did that and was told it was a tech question. So far no good. Eventually ordered my item, was then contacted by Kogan store customer service, was assured that as soon as my item arrived and I let them know, she would call me to assist with set up. I let them know the day it arrived, waited a week, got no phone call, sorted the set up myself. Another week went by and I got an email asking if they could assist me, too late. I paid for Kogan First membership to supposedly give great service and special deals such as free delivery, so far I have not received any free delivery so that will not be renewed either. Very disappointed, I have bought numerous items from Kogan, probably never will again
Developer Response 15/08/2024
Hi there, thanks for sharing your feedback with us. Would you be able to send an email to app-feedback@kogan.com.au with further details? We'll be more than happy to help!
Don’t ask for help
29/11/2021

Bindook
I asked a simple question, would a replacement part Kogan sells, fit a Kogan brand machine. After waiting over a month for a reply I was told they don’t make recommendations. After restating my request, explaining I wasn’t after a recommendation, just wether it was the same dimensions. I was told my enquire would be forwarded to the supervisor. That was 2 months ago with no reply. I would hate to have a more significant problem. Well the saga continues, in frustration I purchased what they called a universal replacement, Belatedly they finally contacted me to say no it won’t fit! I then asked for a credit/refund and still no reply to that email however to their credit they did source me a genuine replacement but now I stuck with a comparatively expense useless “universal” replacement. The biggest problems has been the snails pace of their replies and issuing added help tickets! Beware!

Developer Response
Hi there, thanks for sharing your feedback with us. This definitely doesn't sound like our intended customer experience - would you be able to send an email to app-feedback@kogan.com.au with the details of your order and existing tickets with our Customer Care team? We'd like the opportunity to investigate this further on your behalf.
Don’t ask for help
29/11/2021

Bindook

I asked a simple question, would a replacement part Kogan sells, fit a Kogan brand machine. After waiting over a month for a reply I was told they don’t make recommendations. After restating my request, explaining I wasn’t after a recommendation, just wether it was the same dimensions. I was told my enquire would be forwarded to the supervisor. That was 2 months ago with no reply. I would hate to have a more significant problem. Well the saga continues, in frustration I purchased what they called a universal replacement, Belatedly they finally contacted me to say no it won’t fit! I then asked for a credit/refund and still no reply to that email however to their credit they did source me a genuine replacement but now I stuck with a comparatively expense useless “universal” replacement. The biggest problems has been the snails pace of their replies and issuing added help tickets! Beware!
Developer Response 18/11/2021
Hi there, thanks for sharing your feedback with us. This definitely doesn't sound like our intended customer experience - would you be able to send an email to app-feedback@kogan.com.au with the details of your order and existing tickets with our Customer Care team? We'd like the opportunity to investigate this further on your behalf.

Thank you for shopping on Kogan.com - Australia’s #1 online platform for the most affordable and accessible consumer products! New in this version: - Bug fixes and performance improvements

Version 4.9.3

3 days ago

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