Mad Paws - Pet Sitting Service 4+

Great app but needs more flexibility

Mad paws has been great for me as a sitter and allowed be to easily find customers and work even without heaps of experience. They take care of insurance and payments which is a relief for me and worth the 20% fee.

The two changes I want to see made is the option for twice a day check ins for owners (I currently get them to select my pet sitting rate which doesn’t feel right) and I want to be able to grandfather in payments so that prices don’t raise for my existing clients unless I want them to. (It would be great if you could set per client).

Madpaws

Seriously one of the worst, most frustrating apps I’ve ever used which is clunky, ineffective and impossible to get right! To top of the fact that when I booked my job using the calendar - showed highlighted for two weeks but advertised as only the starting & finishing date - so TWO DAYS!! Unsurprisingly a lot of confusion was caused and I found my sitter elsewhere. Help was impossible to get and I found that people trying to book work have endless problems as well. You cannot upload pics easily - it tells you you have but then they’re either not there or have somehow migrated to a different pet! I lost count of how many times it took me to finish it only to find when I went back in that half the info had disappeared or changed and I had to start again. Then there’s the fact that it was suggesting people who lived up to 80kms away for ‘House visits twice a day’ - because that’s going to work! Hopeless and frustrating and I’ve ultimately found someone on a different platform. I’ll be deleting Madpaws as soon as this is approved and published - I’d really love an apology or at least acknowledgment but as I couldn’t get a response when I was going to be a paying customer - I’m not holding my breath!

Developer Response ,

We are really sorry for the trouble and we appreciate you bringing these issues to our attention. It would be much appreciated if you could email us at product@madpaws.com.au with more details about the calendar and images issues. We will look into this further! Kind regards, Irina@MadPaws

Clunky and little to no support -

As a pet caregiver I have had majorly disappointing interaction with their back end team. They were unreasonable, unfair, and would not provide payment transactions information (payslip) when they had removed my access to my account/profile and they refused to provide the breakdowns of their payment they provided that was well under the expected amount I was due to receive. When I asked for the payslip they said they would not be providing one.
I was not looked after or treated fairly. Madpaws discriminated against me through a horrific situation I was in that was outside of my control and abruptly remove my ability to Access Madpaws unable to use my account without any warning or notification for over a week and just left me wondering while ignoring my emails and phone calls.
Their actions were completely unjustified and I have thousands of dollars of lost income due to their poor business management and decision making that concluded in terminating my profile and removing my 5 star account with only positive reviews.
I will now endeavour to find a more reasonable and appropriate conclusion.

Developer Response ,

Hi Luke, you were removed as a result of a recurring issue raised by multiple clients. The pay information was provided to you, however, we do not issue this information in the specific format you requested. We do stand by our decision but genuinely wish you all the best. KInd regards, Irina @ Mad Paws