Tap into your account with the My Optus app. The best way to manage your OPTUS account and get help when you need it.
STAY ON TOP OF YOUR USAGE
• See how much data you’ve used from your available data pool
• View data usage by category and daily breakdown
• Identify your most data hungry service
• Check usage by call minutes and text messages
GET SUPPORT WHEN YOU NEED IT
• Message Optus experts anytime to get answers fast
• Get real answers from real people
• Chat directly in app about your mobile or internet service
• Find your own answers with Help & Support articles
• Learn more about your device with our Device Guides
BILLING MADE EASY
• View your latest and previous bills with a detailed breakdown
• Setup direct debit in seconds
• Pay your bill securely with credit card
• Save your billing info for next time
• Report a payment or request payment extensions
SIMPLIFY YOUR PREPAID
• Recharge directly in the app
• Quickly recharge for anyone linkedx to your account
• Set up AutoRecharge and never run out of credit
MANAGE YOUR ACCOUNT SETTINGS
• Log into the app using your My Account details
• See all your Mobile and Fixed services when logged in
• Update your contact information
• Manage your account permissions
• View and change your plan
• See your contract details
CONTROL YOUR SERVICES
• Manage International Roaming
• Manage your entertainment options
• Setup call diversions
• Manage notifications
JUST FOR YOU
• Access Optus Perks and rewards
• View latest Entertainment options
• Check out our latest offers and deals
DONATE YOUR DATA
You can donate some of your data from your eligible Optus Mobile plan. It will provide much needed internet access to young Australians who need it most, so they can learn, create and connect with the world around them and help power their potential.
Learn more about Donate Your Data:
My Optus app is available on iPhone iOS 11.0 or later.
Help & Support:
Optus Perks T&C:
We’ve been working on some new features and updates to make sure you get the best experience:
- Improved Prepaid mobile recharge and add-on experience.
- Enhancements to Account Permissions for service level users.
- Minor bug fixes and security updates.
Ratings and ReviewsSee All
Don’t change what doesn’t need to be changed!!
So I have been with Optus for about 5 years and when I got the ‘my Optus app’, I was finally like “yes, now I can just set up at prepaid auto-recharge for $40 and that’s that. But no since the last couple of updates, I can now: 1) no longer get into the app because it comes up with a sorry you must not have a Optus sim... and so on error thing, 2) had my auto charge cancelled although was connected to the internet (a Telstra wifi internet, no that that should matter because that’s what I have been using for the whole time I have had this app), 3) when I turn off my wifi and use my own data to login to the app, it sends me a 4-digit pin to my OPTUS MOBILE NUMBER and yet still says that I don’t have a Optus sim... and so on.
I have never ever had this problem up until the last couple updates (and I have even uninstalled and then reinstalled it but nothing worked). It’s just ridiculously annoying and just not worth downloading again.
Optus... or just Opt Out ?
I've been using this app for over 2 years and it was great except for a few glitches where it didn't recognise my mobile number and would lock me out... usually after an update. But then all was fine again.... until yesterday 😡... I have my home NBN and I had a mobile service that was my sons phone, times have changed and it was time for him to pay his own bills with the contract over we switched him to a cheaper carrier and pre paid.... all fine until I go to pay my next bill. Stupidly I updated the app before I went to pay and now it's locked me out and I can no longer use it to pay my remaining service. Live chat.... Alec informs me there is another app, great I go to the app store........... No other app for this purpose ?! Live chat again...... no you need to go to your online account. Why is it so easy to have an app for one and not your other services ? I don't want to have to recover my online my account app that I never use ?! I now cant view any bills at all because you also haven't emailed me a bill in almost a year unless I go instore spend half my day on hold and request one and then the next month they still don't arrive ? Yet funny enough you can send me a reminder that its now overdue thanks to this stuff around ! Make the app work for all Optus services or I might just OptOut !!
Developer Response ,
Thank you for your feedback. I’m sorry to hear that you’ve experienced some issues with the app and our customer service. We know we’re a little late getting to this but if you’re able to provide us with your Account number we’ll have one of our dedicated case management agents, Christian, call you within 24hrs to help sort through all of your issues.
A Novel Innovation... The SPOKEN WORD
I have recently upgraded to Epic Data 35GB. There was confusion as to whether my Direct from a bank I use would continue to pay the account. I was being steered to the self recharge option. Fed up and not knowing quite how to address the matter today I entered an OPTUS shop front and asked could I be given a phone # to talk to another human to help solve my problem. After drawing a few stick figures of a human and various hand signals, I got a # [# = number]
I rang the #. Multiple recorded possibilities, and then the ‘chat room’. This communication takes us back to the schoolroom notes we’d sneak to a friend during a lesson. All I wanted to say was. ‘I want to continue paying the A/c by direct debit. I do however want to change the Banking facility to another Bank could you assist me to do this?’ Twenty minutes of syber hieroglyphics were tapped out and a change of personnel. Finally I was told I must do it all on line. I stumbled thru the hoops I was to jump thru, till finding this... IT SEEMS THE PAGE YOUR LOOKING FOR HAS MOVED. I found another page and it. showed this...SET UP, CHANGE OR CANCEL DIRECT DEBIT.
After the headline, it turns out there’re changing the billing.
Only continue if your A/c starts with 8-9- 10. Mine was a 6️⃣
But this is the irony... Their BUSINESS IS the cutting edge technology... providing a platform for millions of people to SPEAK🗣 to each other. WHY DON’T THEY DO THIS!!
Developer Response ,
Hi S. Tammer, sorry to hear that you’ve had some issues with our website and customer service. We know we’re a little late responding, so we’d like to get one of our dedicated agents on the case for you. Please message us on Facebook Messenger, via m.me/optus with your Account or Service number, and we’ll get back to you within 24hrs. Thanks, Sarah
Up to six family members will be able to use this app with Family Sharing enabled.