My Optus 4+

Made for you

Optus Mobile

Designed for iPad

    • #5 in Utilities
    • 4.6 • 166.4K Ratings
    • Free



Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it.
• Get instant responses from our new Digital Assistant
• Connect to human experts when you need to
• Access your message history
• Reply when it suits you

• Learn more about your device with our device guides
• Check Optus 5G tower locations and modem setup guide
• Setup your internet with our modem install guides
• Speed-test your home WiFi internet
• Troubleshoot your home nbn internet service
• Access all our Help & Support articles
• Track your order for the latest updates

• See how much data you’ve used from your available data pool
• View data usage by category and daily breakdown
• Identify your most data hungry service
• Check usage by call minutes and text messages
• See your international Roaming Data Usage
• View your active and available service add-ons

• View your latest and previous bills with a detailed breakdown
• Setup direct debit for your preferred payment type in seconds
• Pay your bill securely with credit card
• Save your billing information for next time
• Request a payment extension
• Quickly report a payment when you need to

• Check your remaining credit
• Recharge quickly in the app
• Payments accepted via debit card, credit card and PayPal
• Use a pre-purchased retail voucher
• Access all your available add-on options

• Quickly recharge for anyone linked to your account

• Log in to the app using your My Account details
• Change your login username and password
• Re-set your password if you can’t remember it
• Update your contact information
• See your Mobile and Fixed services when logged in
• Manage your account permissions and approve users

• View your plan details and contract information
• Access your device insurance information
• Change your plan to fit your needs
• Manage International Roaming
• Manage your entertainment options
• Setup call diversions
• Manage notifications

• Launchpad personalised to your most relevant features
• View the latest Entertainment options
• Check out our latest offers and deals
• Access to the McAfee Parental Controls (Family Plans Only)

You can donate some of your data from your eligible Optus Mobile plan. It will provide much needed internet access to young Australians who need it most, so they can learn, create and connect with the world around them and help power their potential.
Learn more about Donate Your Data:

Device Compatibility:
My Optus app is available on iPhone iOS 12 or later.

Hep & Support:

Optus Privacy Policy:

What’s New

Version 7.13

We’ve updated the app to bring you more meaningful experiences every day:
- Enhancements to Optus Choice Plus plan screens and features.
- Added Service Reactivation feature for Business customers.
- Bug fix for NBN Assist appointment booking impacting some customers.
- Improved accessibility & technical updates.

Ratings and Reviews

4.6 out of 5
166.4K Ratings

166.4K Ratings

fleeboy607080 ,

Liam Lewis

I lost my phone, and had to get a new phone. So I had to go on a plan. The shop assistant was so helpful and honest that I got a new iPhone, but because I had no use for a fancy camera I was told it was cheaper to get the Xr which had all the same software and hardware of the 11. My mum is in hospital so financially this pay I was a bit strapped and Optus offered an extension of over a month by pressing one button in the app. Tesltras team would have sold me anything basically to get the most from me the sales person could get. I was a long time Optus customer anyway and the choice was a no brainer, so from the point of sale until the use of the phone I recommend Optus every time. Added bonus i her more data than I can use always have at least 8Gig left over. Although it doesn’t roll over like prepaid it makes no difference I can’t see how I could use all that data myself anyway 5 stars. Thank you Optus. Sincerely liam lewis. Customer for life. 😁

Developer Response ,

Hi there, thanks for leaving a great review. We're delighted that we could help and that you're enjoying Optus. Thanks - Tommy.

SpotTheAussie ,

3 stars

I would of put 5, but it’s only because it’s difficult finding things, like “extension’s” on the billing site when I can only pay half of the bill. It’s like Optus deliberately hides the extension link so I got no option but pay the full bill when in reality I know I can only pay half for now. Thee rising of prices like petrol and food, can be stressful for someone like myself on DSP, and I m at my limit of getting my disability pension a rise to keep up. I can only give what I have planned to pay for the bill when it’s due!! Sometimes I can pay the full bill, but when I can’t, I would like to be able to click the extension link that I can see plainly on my bill when on line, to safely extend some or all of the bill owing straight away, then having to search for the extension payment link, and not being easily able to find or access the link on the day when I need to pay my bill. When this happens, as it has happened again now, in not being able to find and have easy access to the extension link etc, I can only hope you’ll see what I have done, and send me notice, to allow me the option to extend my bill for a period of time rather then Optus being direct with me!! Eg, pay now or reap the consequences ( well that’s how your email comes across to me who I read it). So if you are for the people that matter to you, I can only hope you’ll take in consideration of what has been written here before next bills are due !!

Developer Response ,

Hi there, I'm sorry to hear that you've experienced issues with Optus. Please send us a direct message via the My Optus App and we’ll connect you to an Optus expert who will get back to you with a solution as soon as possible. Thanks - the My Optus app team

5@Mitchell ,

Optus... or just Opt Out ?

I've been using this app for over 2 years and it was great except for a few glitches where it didn't recognise my mobile number and would lock me out... usually after an update. But then all was fine again.... until yesterday 😡... I have my home NBN and I had a mobile service that was my sons phone, times have changed and it was time for him to pay his own bills with the contract over we switched him to a cheaper carrier and pre paid.... all fine until I go to pay my next bill. Stupidly I updated the app before I went to pay and now it's locked me out and I can no longer use it to pay my remaining service. Live chat.... Alec informs me there is another app, great I go to the app store........... No other app for this purpose ?! Live chat again...... no you need to go to your online account. Why is it so easy to have an app for one and not your other services ? I don't want to have to recover my online my account app that I never use ?! I now cant view any bills at all because you also haven't emailed me a bill in almost a year unless I go instore spend half my day on hold and request one and then the next month they still don't arrive ? Yet funny enough you can send me a reminder that its now overdue thanks to this stuff around ! Make the app work for all Optus services or I might just OptOut !!

Developer Response ,

Hi 5@Mitchell,

Thank you for your feedback. I’m sorry to hear that you’ve experienced some issues with the app and our customer service. We know we’re a little late getting to this but if you’re able to provide us with your Account number we’ll have one of our dedicated case management agents, Christian, call you within 24hrs to help sort through all of your issues.

Thanks, Sarah

App Privacy

The developer, Optus Mobile, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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