MyFoxtel 4+

My Foxtel app is top of the range

Compared to other tv apps this Foxtel app has everything you need and much more. They provide everything in one including customer service and support, billing, TV guide, rewards for loyal customers at no extra charge and upgrading pkgs to booking technical support.
Thank You Foxtel for finally getting your app right to supply and support your customers.
Only thing that needs upgrade is live chat bcoz it still needs much more improvements. Minimal compared to the 99% balance of your app, services information rewards account and customer support service very very good!! 😊😊😊

Developer Response ,

Hi Pelliccan. Please could you send details of what you are experiencing to our App support team at myfoxtelsupport@foxtel.com.au? Thanks MyFoxtel App Support

International Cricket Fixtures

I appreciate the cricket coverage that Foxtel provides. I realise that the Ashes series is unavailable to Foxtel, but feel like you need to provide more international cricket coverage over the coming months, apart from the Vitality Blast.
There is a series between Afghanistan and Bangladesh that would be great to watch. When I contacted Foxtel about it, the reply I got said that it was “unavailable”. I’m not sure what that can possibly mean apart from thinking that you are not prepared to pay for it. There have been quite a few international fixtures that have been overlooked in the recent past, and it’s even more disappointing to find that Kayo seems to have extra content.
My daughter and I continually find that we get a “content unavailable” message in the middle of the night and it leaves us unable to stream anything. We follow the instructions on the Foxtel help page, but it doesn’t work. Probably because there’s nothing actually wrong at our end, but you are just offline. Which is annoying for shift workers.
So all in all I would have to say that Foxtel could do better.

A Gold Service That Could Be Platinum

Been a very long-time customer of Fox. Sports crazy bloke - main choice of viewing. Record almost everything!!

With other sport offerings / subscriptions now popping up from competitors it will be interesting to see if Fox can step up its game to improve service and deliver a much needed better user experience. This is will have an impact on retention rates and minimize churn of its long term customers.

One massive fault of the service is when a recording of a show ends at it’s allocated time slot. As often is the case with sport, the end comes after the allocated time slot on the guide. When you make time to sit down and watch the recording, the end can be missing. If it’s a sporting contest, that its soul destroying; to discover a game I have selected to record has its end missing. This happens far too often. It’s something that just should not, given the technology available to casters. Should it be up to me to have to extend the recording of every show on Fox by 30 mins??

Here in lies an opportunity for a Gold level service to elevate itself into one of Platinum status. A little optimization needed to ensure ongoing customer satisfaction!