Nando's Australia

Name: Nando's Australia
Rating: 3.6 (8 reviews)
Author: Nando's Australia Pty Ltd

Food & Drink

Free · Designed for iPad

8 Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Nando's Australia Pty Ltd
Language

EN
English
Size

108.1
MB

Your Nando’s fix in just a few clicks. Wherever you are, whatever you’re doing, a delicious fiery hit of Nando’s famous PERi-PERi flame-grilled chicken is just a few dexterous thumb maneuvers away. Promise. Here’s the down-low on your download… The basics First and foremost, this is an ordering app. Obvious, right? Have your favourite Nando’s bites brought to your table, awaiting pick-up, or delivered to your door. Easy as. Get all the perks Swipe your unique barcode and earn points for every dollar you spend – delivery, pick-up, or dine-in. Then, redeem on even more deliciousness, or something from our exclusive Nando’s Merch Store. Plus, manage your offers, points, and membership details, all in one place. Customise your cravings We all have different tastes. Luckily though, we cater to each and every one. Pick your flavour, add extras, make it a meal, and more. Track the taste Find your nearest Nando’s restaurant with our app’s convenient location feature. Sticking to your usual? You know what you like, and so do we. Easily re-order your Nando’s favourites with one tap. Easy pay options Choose from MasterCard, Visa, Google Pay, Apple Pay, and Paypal. Contactless Your hands are about to get saucy anyway. So, stay contactless and order safely online through our app.

Ratings & Reviews

3.6

out of 5

8 Ratings

Needs fixing
19/11/2022

GoonerW27
App worked flawlessly for years with the ability to simply pick a past order and reorder it and pay with Apple Pay.Last week I tried reordering from a previous order and all my previous orders had the chips, drinks and extras removed as if they were never ordered (the points activity history still shows the correct order). Since you can’t modify a reorder I had to start from scratch. Tonight the app’s even worse. The previous week’s order is correct but the ability to reorder has disappeared completely.Another issue is the points redeeming functionality. I had to manually order from the store as online/app orders close at 8pm but the store closes at 10pm. That’s a little inconvenient for a takeaway order. While trying to use the app to redeem the physical receipt for points it wouldn’t let me select the store because it was after 8pm. Seriously? The app only lets you redeem your points while the store is open for online orders?
Needs fixing
19/11/2022

GoonerW27

App worked flawlessly for years with the ability to simply pick a past order and reorder it and pay with Apple Pay.Last week I tried reordering from a previous order and all my previous orders had the chips, drinks and extras removed as if they were never ordered (the points activity history still shows the correct order). Since you can’t modify a reorder I had to start from scratch. Tonight the app’s even worse. The previous week’s order is correct but the ability to reorder has disappeared completely.Another issue is the points redeeming functionality. I had to manually order from the store as online/app orders close at 8pm but the store closes at 10pm. That’s a little inconvenient for a takeaway order. While trying to use the app to redeem the physical receipt for points it wouldn’t let me select the store because it was after 8pm. Seriously? The app only lets you redeem your points while the store is open for online orders?
Wth happen to you app? Messed up!!!
28 Feb

Camilo3rd
Why is you app doesnt allow me to buy or order online if its too far? What do u care? You’re not the one driving!!!!i just wanna buy food!

Developer Response
Hi there, Thanks for taking the time to provide your feedback, we're sorry to hear you had an issue ordering your meal. We'd love to investigate this further, if you're able to provide some further details at the link below. https://help.nandos.com.au/hc/en-au/requests/new?ticket_form_id=900001102883&tf_900006780346=customer_enquiry_website_app_feedbackThanks again!Nando's Team
Wth happen to you app? Messed up!!!
28 Feb

Camilo3rd

Why is you app doesnt allow me to buy or order online if its too far? What do u care? You’re not the one driving!!!!i just wanna buy food!
Developer Response 6 days ago
Hi there, Thanks for taking the time to provide your feedback, we're sorry to hear you had an issue ordering your meal. We'd love to investigate this further, if you're able to provide some further details at the link below. https://help.nandos.com.au/hc/en-au/requests/new?ticket_form_id=900001102883&tf_900006780346=customer_enquiry_website_app_feedbackThanks again!Nando's Team
The app may charge your account without acknowledging the order
15/07/2024

PeriPeriFailure
I was at the store at Nandos Rouse Hill and placed an order using the Nandos app and selected PayPal as the payment method. PayPal confirmed payment but the nandos app did not recognise it. I spoke to the store manager and she advised their system did not receive the order and asked me to try again. I tried again in front of her and PayPal charged my account a second time but again the app and the store system did not receive the order. The store manager then advised me that as the store did not receive the order and will not pick up the payment from PayPal, I’ll get my money back from PayPal. I then placed the order without the app using my bank card. However two days later both unsuccessful purchases was charged to my bank account by PayPal. I tried calling Nandos customer service many times which I don’t think actually exists. Every time I was told there’s a 3 minutes wait by an automated voice and after 7 minutes of waiting the call gets disconnected saying no agents are available.

Developer Response
Hello, thank you so much for letting us know about your experience. We’re really sorry to hear about the trouble with PayPal, and we truly appreciate your feedback as it helps us make your experience better. We’re actively working on resolving this and hope to have it fixed soon. In the meantime, please use a different payment method when you visit us to avoid any further hassles. If you run into any more issues or need help, please feel free to reach out to our customer care team at customercare@nandos.com.au and they’ll be happy to assist you. Thank you for your patience and understanding.
The app may charge your account without acknowledging the order
15/07/2024

PeriPeriFailure

I was at the store at Nandos Rouse Hill and placed an order using the Nandos app and selected PayPal as the payment method. PayPal confirmed payment but the nandos app did not recognise it. I spoke to the store manager and she advised their system did not receive the order and asked me to try again. I tried again in front of her and PayPal charged my account a second time but again the app and the store system did not receive the order. The store manager then advised me that as the store did not receive the order and will not pick up the payment from PayPal, I’ll get my money back from PayPal. I then placed the order without the app using my bank card. However two days later both unsuccessful purchases was charged to my bank account by PayPal. I tried calling Nandos customer service many times which I don’t think actually exists. Every time I was told there’s a 3 minutes wait by an automated voice and after 7 minutes of waiting the call gets disconnected saying no agents are available.
Developer Response 10/09/2024
Hello, thank you so much for letting us know about your experience. We’re really sorry to hear about the trouble with PayPal, and we truly appreciate your feedback as it helps us make your experience better. We’re actively working on resolving this and hope to have it fixed soon. In the meantime, please use a different payment method when you visit us to avoid any further hassles. If you run into any more issues or need help, please feel free to reach out to our customer care team at customercare@nandos.com.au and they’ll be happy to assist you. Thank you for your patience and understanding.
App is solid, customer support is a little shaky.
20/05/2024

sweetchilliphil
App works as required and has a pretty decent user experience. Text and icons do feel a bit on the tiny side, even for someone with great vision. It’s also a little annoying about changing personal details, requiring you to contact a human just to change your mobile number. A little annoying when you want to order right there and then, but hit a blocker just to change your contact number.Support is a little annoying. I didn’t receive an item in full and the only reply I got was “we’ll tell the restaurant off” and that’s it. At least with UberEats, I’m confident I’ll be reimbursed for a missing item pretty much right away. I’m all for supporting businesses more, but I’d rather stick with a platform where I’m more confident I’m better protected as a consumer.
App is solid, customer support is a little shaky.
20/05/2024

sweetchilliphil

App works as required and has a pretty decent user experience. Text and icons do feel a bit on the tiny side, even for someone with great vision. It’s also a little annoying about changing personal details, requiring you to contact a human just to change your mobile number. A little annoying when you want to order right there and then, but hit a blocker just to change your contact number.Support is a little annoying. I didn’t receive an item in full and the only reply I got was “we’ll tell the restaurant off” and that’s it. At least with UberEats, I’m confident I’ll be reimbursed for a missing item pretty much right away. I’m all for supporting businesses more, but I’d rather stick with a platform where I’m more confident I’m better protected as a consumer.

Fresh new look, same PERi-PERi flavour.

Version 23.0.0

24 Feb

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