Oticon Companion 4+
Hearing aid remote control
Oticon A/S
-
- Free
Screenshots
Description
Control your hearing aids discreetly with the touch of a finger
Oticon Companion provides you with discreet, improved control over your hearing aids – so you can personalize your listening experience for any environment, find your hearing aids if they become lost, get remote support from your hearing care professional when you need it, and much more.
The Oticon Companion App is compatible with all Oticon Bluetooth® hearing aids. However, some app features may require a specific hearing aid model or a firmware update. Please consult your hearing care professional for assistance with firmware updates.
With Oticon Companion, you can:
• Adjust the volume of your hearing aids and various settings (e.g. remote microphone, noise reduction, and sound and streaming equalizer)
• Switch between predefined programs according to the different listening situation you are in
• Monitor your battery levels
• Help you find your hearing aids if you lose them
• Use SpeechBooster to reduce background noise and enhance speech when you need to focus on conversation.
• Use your device as a remote microphone and get better access to the voice of another speaker in noisy environments
• Customize your surrounding sounds with the sound equalizer*
• Set and track hearing aid wear-time goals with the HearingFitness™ feature*
• Use the streaming equalizer for a personalized listening experience. The streaming equalizer is available for all Oticon Bluetooth® hearing aids except Oticon Opn™ and Oticon Siya
• Have your hearing aids adjusted and receive counseling from the comfort of your own home – via a live video call with your hearing care professional
• Handle wireless accessories paired with your hearing aids; control multiple TV Adapters or devices, such as Oticon EduMic or ConnectClip, which can be used both for streaming and as a remote microphone
* This feature is available with Oticon Real™ and Oticon Intent™
For optimal performance and access to the latest features, we recommend using the latest version of iOS.
To check the latest list of compatible devices, please visit:
https://www.oticon.com/support/compatibility
What’s New
Version 1.3.1
To improve your experience, we regularly update the app to make it more reliable and easier to use.
In this update, we have made improvements and bug fixes to make the app more stable.
Ratings and Reviews
Completely inaccessible app with Screen reader Voiceover
As a long-term user of Oticon aids who happens to be blind, words cannot adequately convey my disappointment and frustration with this app. The previous app provided full accessibility to all of its features using Voiceover (the screen reader used by blind individuals on iPhones). The new app has been so poorly rendered that no features now work with Voiceover, cutting me off from features that were previously available. This includes features that are only available through the app, such as the Sound More Booster, and Remote Care. To add insult to injury, I was assured by a representative of the developer that the old app would not be discontinued until accessibility features were addressed. The old app was subsequently discontinued. I have tried to engage constructively. I have tried explaining how annoying and frustrating it is to spend thousands of dollars on a product that is at the top of the line, only to be let down by a disgracefully poor app whose design team has clearly given no consideration to accessibility. The sad thing is that all of the tools that could and should have been used to make the app accessible for blind users were right in front of them and were embedded really well into the old On and Remote apps. Please, escalate this review to your team lead, and do better.
Developer Response ,
Dear Hcmac0, thank you for your feedback. I am sorry about the inconvenience. I will escalate the concern to the relevant team. Kind Regards, Oticon
Significantly worse than Oticon ON app
After deleting the old Oticon ON app, downloading the new app and updating the firmware to my hearing aids, I continue to experience issues daily with the performance of the Oticon Companion app.
Frequently the app will not connect to my hearing aids. After trying multiple attempts to connect and then shutting down the app completely numerous times, the only way you can establish a connection is to turn the hearing aids off & back on. This occurs multiple times a day.
When you can make a connection it’s quite common that only 1 hearing aid will connect & not the other. You need to repeat the above to establish a successful connection to both.
When you are able to make a successful connection to both hearing aids the response time is exceptionally slow.
The performance of the app is extremely poor, frustrating and significantly worse than the Oticon ON app.
Please address these issues ASAP and issue a version update.
Audio great, streaming not great
One of the reasons I bought Oticon (Intent 3 miniRITE) hearing aids was so I could listen to streaming audio - podcasts, radio etc. Well, the quality is dreadful. One or both hearing aids keep echoing on and off or disconnecting on and off if I keep my iphone anywhere but my top shirt pocket. If my iphone is in my pants pocket as I walk, the sound keeps dropping in and out as I walk. Terrible. If the phone is stationary on a table at home they work fine but they seem to have a problem with your body moving the phone as in walking or jogging. Surely the MFI Bluetooth could be better than this, Oticon.
Developer Response ,
Dear chagrin22, thank you for reaching out. I hope we can help you with the issue that you are experiencing while streaming audio from your phone to the Intent hearing aids. Hearing Aids
need to last all day, so they use Low Energy technology to give you 22+ hours of use. They are small and discrete, and they have smaller power than a headset
because aids use Low Energy Bluetooth, your headset (which uses Bluetooth Classic) can also be connected to your phone at he same time. We have some recommendation to be able to stream smoothly with your aids: since the signal does not reach aids if the phone is in back pocket of your pants (as the body is between phone and aids, and it weakens the signal) we recommend to keep the phone on the front of the body. Also, we do recommend avoiding tights pockets which press the phone to the body. Hopefully, the above suggestions will help you finally experience a top of the line streaming experience. Kind Regards, Oticon
App Privacy
The developer, Oticon A/S, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Oticon
- Size
- 244.9 MB
- Category
- Medical
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Watch
- Requires watchOS 7.4 or later.
- Languages
-
English, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian
- Age Rating
- 4+
- Location
- This app may use your location even when it isn't open, which can decrease battery life.
- Copyright
- © 2023 SBO Hearing A/S
- Price
- Free