Raising Dog: Training & Tricks 4+

I suddenly got an attempted charge of 79 aud. I suspect like me, these other people reporting this issue actually signed up for the app when they bought the book (and not using apple), but just forgot about it. And they do say in there terms you need to email them to cancel if you did that, which I also did and forgot about. Raising dog you need to send proper notifications of renewing subscriptions to your users, as I loved your book, but didnt use the app, and now this has soured the experience a bit. If i had got an email prior telling me of this, I would have just cancelled that and this wouldnt have been an issue like it is now.

Thank you for sharing your experience with us. We're glad to hear that you loved our book, but we sincerely apologize for any inconvenience caused by the unexpected subscription charge.

It sounds like you selected our Option 1 product, which includes a 3-month auto-renewing app subscription. While we do include information about the subscription during the checkout process and in the welcome email, we understand that this can sometimes be overlooked.

Your feedback about sending proper notifications before subscription renewals is invaluable, and we will certainly take this into consideration to improve our communication with our customers.

To resolve your current issue, please send us your account email and, if possible, your order number to help@raising.dog. This will help us verify your details and address your concern promptly.

We appreciate your understanding and patience as we work to improve our service and ensure a better experience for all our customers.

Best regards,

The Raising Dog Team

These guys make it extremely difficult to cancel any subscription. You didn’t even realise that you made by hiding it all in the terms and conditions which is not available from within the app they take your money repeatedly in the hope that you don’t notice and then refuse to provide a refund. They clearly don’t care about the public reviews that people are making about them and continued to operate this way. Don't buy this app

Thank you for your feedback. We're genuinely sorry to hear about your experience and appreciate you bringing this to our attention.

We want to clarify that the subscription details are shown during the checkout process, within the after-purchase welcome email, and in our terms and conditions. However, we understand that this might not have been as clear as it should be, and we're actively working on improving this.

If you purchased the subscription on our website, you can cancel it by contacting our support team at hello@raising.dog. For subscriptions purchased through the Apple App Store or Google Play, cancellation must be done through your respective Apple or Google account.

We deeply regret any inconvenience this has caused and assure you that we take all customer feedback seriously. Our team is continuously working on making our processes more transparent and user-friendly.

If you need further assistance or have any unresolved issues, please include your account email and, if possible, your order number when you contact us at refunds@raising.dog. We're here to help and committed to resolving this for you.

Thank you for your patience and understanding.

A complete scam. I bought this book for my wife, I thought the idea of a personalised book for her and our dog to be cute. I was then offered a purchase of an app for a further $60 bucks and thought ok. A year later (we didn’t use the app) I get charged another $60 bucks. I logged onto the app for the first time and lo and behold there ISN'T EVEN A PLACE TO UNSUBSCRIBE . This is misleading and fraudulent- I asked for a refund and was told by their support that since the product was “delivered” there wouldn’t be one.

We’re truly sorry to hear about your frustrating experience with Raising Dog. It sounds like there was some confusion regarding the subscription charges, and we understand how concerning this is. Unfortunately, the subscription cannot be managed directly through the app, but it can be canceled either through the Apple store, or by contacting our support team at hello@raising.dog. We’re working on making this process clearer and easier for users to manage.

Please contact us at help@raising.dog with your account email and order number so we can further investigate and assist you.

Sincerely,
Raising Dog Team