Welcome Baby: Baby Tracker 17+

I ordered a book for my baby. They asked for my bank details, then moved to the next page and asked for extra money for a hardcover. I was happy to pay because I wanted the book for my baby. However, on the following pages of the website, they kept trying to get more money. Then came a >$150 lifetime subscription, which I never wanted. I wasn’t even aware of the app before, so why would I subscribe for a lifetime? There was no "back" button for accidentally pressed options, and no final confirmation at the end—they took the money immediately after I clicked. I emailed them to request a refund for the $150 for the useless lifetime subscription. Below is their reply, stating that they will not give me a refund for something that I don’t want: Thank you for your message. I am deeply sorry to hear that you are dissatisfied with our product. Unfortunately, all sales of digital products are final and non-refundable unless the product failed to be delivered due to a technical fault on our end. Since the item was correctly delivered, we are unable to issue you a refund.

Thank you for sharing your experience with us. We’re truly sorry to hear that you’re unhappy with how the subscription process worked for you. We understand how frustrating it can be to encounter unexpected charges, and we want to assure you that we’re taking your feedback seriously. If you have further concerns or wish to discuss this matter in more detail, we kindly ask that you contact us at help@welcome.baby and include your account email and, if possible, your order number. Sincerely, Welcome Baby Team

Beware! I ordered the book and to my surprise, I haven’t got my book and they have deducted a monthly payment for this app which I did not ask for. Don’t ever buy the book as it will take more than a month to get. I still haven’t got it. The app itself is a scam. A waste of money!

We’re really sorry to hear about the issues you’ve experienced, and we completely understand your frustration. This is not the experience we want for our customers.

It sounds like there’s been a misunderstanding regarding the book and the associated subscription. When purchasing the book, a free trial of the app is included, which automatically converts into a paid subscription unless canceled before the trial ends. We apologize if this wasn’t made clear during your purchase process. We’re working hard to improve our communication around this to prevent such surprises.

Regarding the delay in receiving your book, that’s certainly not the level of service we aim to provide. We want to get to the bottom of this as quickly as possible. Please reach out to us at help@welcome.baby with your account email and, if possible, your order number, so we can look into this for you and ensure your book is on its way.

Thank you for bringing this to our attention. We’re committed to making things right and improving our services.

Sincerely,
Welcome Baby Team

This company is scam! They will give this app as a bundle offer and then start charging your card monthly! The subscription charge is not deducted through App Store! They do it directly from the card details they steal when you purchase their products. PURE SCAM!

We sincerely apologize for the confusion and frustration you’ve experienced with Welcome Baby. It sounds like there was a misunderstanding regarding our subscription model. The app subscription is included as part of the bundle, and we aim to be clear about this during the checkout process. We understand how this situation might have caused concern, and we are working on making our subscription details more transparent.

Please reach out to us at help@welcome.baby with your account email and, if possible, your order number, and we will be happy to assist in resolving any issues with your subscription.

Sincerely,
Welcome Baby team