Lasting Change: Habit Builder 4+

After purchasing and using The Lasting Change app, I’m compelled to share my experience to help others make an informed decision.

The app significantly underdelivered compared to its advertised features and benefits. This gap between what was promised and what was actually provided was not just disappointing, but also raised concerns about the overall authenticity and value of the app. The user experience did not align with the expectations set by the app’s marketing, leading to a frustrating and unsatisfying experience.

Additionally, when I reached out to The Lasting Change’s customer service for a refund due to these discrepancies, their response was less than accommodating. The lack of flexibility and understanding in addressing my concerns as a customer only compounded my dissatisfaction.

While the physical product (a book) associated with this purchase was of decent quality, it did not make up for the shortcomings of the app and the overall customer service experience.

To potential customers: please be cautious and consider this feedback before deciding to invest in this app. The difference between what is marketed and what you actually receive might be substantial.

We apologize for the disappointment and frustration you experienced with the app. Your feedback is valuable to us and helps us improve our services. Please email hello@thelastingchange.com with your account email and order number so we can address your concerns. We're committed to enhancing our products and customer service based on your input.

The Lasting Change Team

Do not support this company. If you choose to purchase only the book, you will be charged for the app as well. You will then be refused a refund. The responses on each of these reviews from the company is a facade, and for public appeal only. Once the company contacts or responds to you regarding a refund for wrongful charging of customer dollars, they cite that digital product refunds are not applicable.

In short, this company’s business model is built upon wrongfully charging customers, and paying influencers to push their product.

The product itself is underwhelming. Many comparative apps and books can be found for free or within $5.

I have been in continuous contact with the company - I do not require a response asking me to contact you, but I have no doubt you will paste it below to seem as though you care for your customer’s opinions.

Thank you for sharing your concerns with us. We sincerely apologize for the frustration and disappointment you’ve experienced with your purchase. We understand how upsetting it is to feel wrongfully charged and not receive the value you expected from our product.

We take your feedback about our product and customer service seriously, and we are constantly working to improve both the quality of our offerings and how we interact with our customers. While we regret that the book and app did not meet your expectations, we hope that some aspects were beneficial.

If there’s anything further we can do to assist you, please let us know. We genuinely care about our customers and want to ensure that all concerns are addressed appropriately.

Sincerely,
The Lasting Change Team

Much like the other reviewers here, I would strongly caution not to engage with this company as it is a blatant scam. You will be charged for an ongoing subscription to an app that offers no value whatsoever.

You will not be able to manage your subscription nor cancel it via your App Store account, their website or from within the app itself. They will continue to charge you even after deleting your account and deleting the app. This behavior should be illegal.

Don’t engage!! You will lose money.

We’re truly sorry to hear about your experience and understand your frustration. Please note that deleting the app does not automatically cancel the subscription. Subscriptions can be managed through your Apple account if purchased through the app store. However, if you purchased directly through our website, the subscription must be canceled by contacting our support team at hello@thelastingchange.com.

We are actively working on making the cancellation process clearer and easier to manage. If you'd like further assistance, please include your account email and, if possible, your order number when reaching out to us, and we will work to resolve this for you.

Sincerely,
The Lasting Change Team