Roll’d Vietnamese 4+

It seems if you want to add different sauces with your soldiers you need to order each soldier individually and add the sauce. Would be nice if there’s an option where if you’ve selected 2 x whatever soldier that you can select each sauce on the one screen instead of having to add soldiers one by one.

Also the loyalty program seems a bit unclear in the app. You can earn points but an option to use them is not clear or non-existent.

Placed a delivery order through the app. The app apparently uses DoorDash as the courier service. The app updated to say that the order was ready, and that the driver was on their way to pick it up. The app then immediately updated to ‘completed’ despite it obviously not having been delivered, and there is no functionality within the app to contact anyone about the order. They then sent me tracking data in an SMS, and I watched the delivery driver arrive to pick up the order, and then just not move for over half an hour. It then reset itself and listed a different delivery driver, and then a hour after the order was first placed, it updated to ‘cancelled’, with absolutely no pathway to recover the money that I had already paid for the order.

1st time and 2nd time of my order: payment was ok, but it took too long for the kitchen to receive my order, pretty disheartening and wasted my time waiting. I just thought it should be something easy for customers who needs to rush. But it isn’t.

Today, my card has enough money to pay my order but it just failed twice. Definitely not card details issue, as I have used them before today. Most ridiculous part is it wasn’t an instant reject, it took like good 5 mins to get back. Waiter came to ask whether it’s been rejected but it wasn’t at the point he asked.

So, this app really needs a pretty fast fix and update to keep users happy?