Shopify Inbox 4+
Live chat for your business
Shopify Inc.
-
- Free
Screenshots
Description
About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app.
USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.
Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations
SHOP APP
Let customers contact you from the Shop app.
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FEEDBACK & SUPPORT
For 24/7 support visit the Shopify Help Center: help.shopify.com
Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
What’s New
Version 8.31.0
NEW: You can now display your profile picture in chat conversations. To enable it, go to Settings > Message Preference and check on “Use admin profile picture” under Avatar. Once activated, your admin profile picture will be visible in storefront chat, adding a personal touch to your interactions.
Ratings and Reviews
It’s great!
I highly recommend this app! It’s a really great way for customers to reach out while they’re on the website , you can download the shopify inbox app as well and it keeps all the queries in one place. You can close queries and view them later if needed.
Great but needs improvement
Great system and will be good when it’s fine tuned a little more. Seems to work well although it is extremely frustrating to get notifications of when someone visits back to the store and doesn’t actually message or need any help.
It’s great to see a users history of visits but we don’t need to be notified every second someone returns. Otherwise I’m sorting through outstanding unread message notifications to find there is actually no messages to reply to, just tonnes of alerts of customers leaving and returning to the store. Makes no sense why we need alerts for this.
A Read Button
This is a great app however I never know if the person has received my response so a read sign or tick to show they have would be very helpful.
Also the option for them to go back and add to the message at a later date would also help. I have people message a few times the same question as I think it must drop out. And if they send a message and I respond later they have already lost the connection and never receive my response.
Otherwise has been great!
App Privacy
The developer, Shopify Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Shopify Inc.
- Size
- 37.5 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Shopify Inc.
- Price
- Free