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Description

The easy way to report local issues.

Snap Send Solve makes reporting community issues in Australia and New Zealand simple.

Your reports are instantly sent to the responsible authority. No need to wait on the phone or write long emails.

Snap Send Solve has empowered Snappers to lodge over 1.5 million (and counting) on the spot reports directly to the authority that can address it, from dumped rubbish, graffiti, parking, water, abandoned trolleys, damaged telco pits and lots more.

Use Snap Send Solve and become a Community Legend today!

Have questions or feedback? Contact us at contact@snapsendsolve.com.

What’s New

Version 9.3.0

In this release:
• We've made it easier to update your account details and settings along with minor bug fixes.

If you have any feedback please email us at contact@snapsendsolve.com
Snap Send Solve - reporting local issues just got easier.

Ratings and Reviews

4.7 out of 5
13.7K Ratings

13.7K Ratings

Heaps_Mad ,

App is great, supermarkets aren’t

I’ve been using this app for quite awhile now, for work and home. It’s a great way to notify council if a playground is damaged, a water main is leaking in the footpath, graffiti in your area to be cleaned.
The problem is when it comes to supermarkets. They’re unresponsive to the reports, and elect to use their own reporting systems instead. I’ve lost track of how many times I’ve flagged my local (Woolworths) for finding their shopping trolleys littered around my suburb. They say it ‘works better for them’ to hire out trolley collection, than to institute a geo-located wheel-locking system on its trolleys - an ongoing cost no doubt reflected in their higher prices, than a one-off that keeps the suburb they’re situated in looking it’s best. But I digress.

TL;DR: the app works well for what it is, easy to use, takes the hassle out of who should be looking after things. The downside is the response (or lack of) from those receiving the reports.

issliss ,

My go to app for local stuff that needs to be done by Council

Love this app! So easy to notify Council about stuff that needs doing in our local area. I always get a response within a week. Before that I tended to just think ‘well hopefully someone sees that needs doing’, which is pretty silly on my part but now this app makes that whole being a ‘responsible citizen’ much easier and accessible without being too much of a whinger either. Just a straight forward process of letting the Council know about something that needs fixing and it’s easy - snap, send and solved👍👍👍

Sam2161 ,

Third party app a bit of a thorn in the side for Council

Appreciate this app as a one stop shop but it can lead Council rangers on a wild goose chase when they’re given the location of an issue as chosen by the app user. In medium to high density areas street numbers on one frontage may not correspond and the actual address could be on the other side or adjacent corner. For most of my SNAP SEND SOLVE reports now, rangers will call me while in the field actively looking for the issue reported. I’ve now had to add an excruciating amount of detail in notes and also mark up photos so rangers can more easily locate what they’re looking for. Also, if the address reported isn’t 100% correct in relation to the problem then residents of a neighbouring property can be fined by Council when, for example, rubbish is dumped by one of their neighbours (which happened to the good folks next door). Hardly seems fair. I’ve now been directed by a Council ranger to cease using this app and send reports directly by email instead. Hmmm.

App Privacy

The developer, Snap Send Solve Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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