The PayStay App provides a simple method to pay for your parking via your smart phone. Where data is available PayStay has the added benefit of being able to show parking locations with real-time availability.
After registration you can use the PayStay mobile app like an advanced parking meter in your hand.
It couldn't be easier. Say goodbye to coins, paying more than you have to and the stress of rushing around to top up your meter.
All fees are deducted from the credit card that is linked to your PayStay Account.
Registration is quick and easy. So sign up to PayStay for hassle-free parking payments.
Select a primary vehicle, when adding or editing a vehicle registration you will be prompted to select the vehicle as your primary vehicle.
Vehicle list, to help users with many vehicles the Choose your vehicle list is now sorted alphabetically.
Ratings and ReviewsSee All
No issue with the app - but Melbourne City...
Melbourne City Council don’t play nicely... they let you pay for parking with the app, they take your money, but then they start counting the time limit from the instant your car pulls into the parking spot (via sensors buried in the road surface)... not the 2 minutes later it has taken you to get out of the car, find the zone number and start your parking. I’ve had 2 tickets because I was in the parking spot for 2-3 minutes over the the “time limit” even though the app said I was still covered... as this is a public forum all I can say is that this is “poor form from a bunch of gouging bureaucrats”
I think it is in PayStay’s interest to address this even though I know it’s not your fault
Developer Response ,
Hi Gjme64, thank you for your feedback. I will pass it onto the Melbourne City Council, however i would also advise that you contact the council directly as well.
Helpful app for parking
I’ve used this app a lot when I’ve been in the city and surrounding suburbs for parking it’s convenient as I never have the right number of coins to pay.
I’m not concerned about the payment for SMS reminders as I don’t have to use this feature.
However, I tried to update car registration to a new car, and my login did not work. After deleting the app twice and trying to use the forgotten password feature I was still unable to “login to my account” even though my old car registration and $$ balance was displayed. I could even pay for parking for a car I no longer had but unable to change the registration over.
My partner then had to install the app, in order to pay for the parking. I am hoping once this issue is rectified (being able to update car details and logging into my account) does not mean we can only have the car registered on one app, (we share a car).
I have emailed the customer service team.
Hopefully this feedback goes to the appropriate team as I would hope to continue to use what I like to think is a simple and easy to use app with the exception of making alterations to car details.
Developer Response ,
Hi Unimpressed with transport, thank you for your feedback. We would advise calling our customer service team on 1300 322 111. We can assist you in logging back into your account and we can also delete or add a new vehicle registration into your account.
Use the Mobile Web app instead
This app could have a useful function if you always drive the same cars and use the app daily, but otherwise it’s easier to use the mobile web version or just call the Contact Centre. The app struggles with basic functions like remembering login and password (it doesn’t integrate with iOS password management), password reset (“unable to contact server”), updating payment methods, and adding new vehicles.
If the solution to parking is to call the Contact Centre to be told “delete the app, download it again, and try to reset your password...” best just delete it permanently, and put PayStay’s phone number in your contacts. Then you can just call them to when you need to start or stop parking - and save time every time.
Developer Response ,
Hi Davnel, thank you for your feedback. If you are experiencing any issues with accessing the application, please give our customer service team a call on: 1300 322 111 anytime between Monday to Saturday, 6AM until 9PM for over the phone assistance.
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.