Snap Send Solve 4+
Report issues to local council
Snap Send Solve Pty Ltd
Designed for iPhone
-
- Free
Screenshots
Description
The easy way to report local issues.
We’re on a mission to build cleaner, safer and smarter communities.
Snap Send Solve makes reporting community issues in Australia and New Zealand simple.
Your reports are instantly sent to the responsible authority with the necessary details for a speedy Solve. No need to know who to contact, then wait on the phone or write long emails.
Snap Send Solve has empowered Snappers to lodge millions of on-the-spot reports. From dumped rubbish to graffiti, abandoned trolleys to water leaks Snappers are helping make their communities a better place to live.
Use Snap Send Solve and become a Local Legend today!
We’re working hard to make Snap Send Solve the best community reporting experience. We think you’ll love it because:
IT'S FAST, ACCURATE AND WORKS EVERYWHERE
Use your phone to send your report on the spot — no googling complicated webforms or waiting on hold to speak to customer service. Whether you’re walking on a city footpath or a bush track, Snap Send Solve is available everywhere in Australia and New Zealand.
THERE'S NO GUESSWORK
Snap Send Solve automatically directs your report to the responsible authority based on your chosen location and incident type. You can Snap and Send without spending time figuring out who’s responsible for the Solve.
YOU'LL BE A LOCAL LEGEND
Join the hundreds of thousands of Local Legends who are improving their local areas with just a few taps. Play an active role in building your area’s liveability and help create cleaner, safer and smarter communities.
Have questions or feedback? Get in touch at contact@snapsendsolve.com.
What’s New
Version 13.6.0
- Super Snappers rejoice - scroll to the top of your long list of Snaps by tapping History in the tab bar. Thanks for the suggestion, Special Agent Sunshine!
- Incident types now display the Solver, so if you know who's responsible, you can be extra sure your Snap will get to them. (And if you don't, no stress - that's what we're here for!).
- Fixes a bug to improve setting your incident location
As you can see, your feedback directly influences what we build, so keep it coming. Share your thoughts via the Feedback section in the app.
Ratings and Reviews
App is great, supermarkets aren’t
I’ve been using this app for quite awhile now, for work and home. It’s a great way to notify council if a playground is damaged, a water main is leaking in the footpath, graffiti in your area to be cleaned.
The problem is when it comes to supermarkets. They’re unresponsive to the reports, and elect to use their own reporting systems instead. I’ve lost track of how many times I’ve flagged my local (Woolworths) for finding their shopping trolleys littered around my suburb. They say it ‘works better for them’ to hire out trolley collection, than to institute a geo-located wheel-locking system on its trolleys - an ongoing cost no doubt reflected in their higher prices, than a one-off that keeps the suburb they’re situated in looking it’s best. But I digress.
TL;DR: the app works well for what it is, easy to use, takes the hassle out of who should be looking after things. The downside is the response (or lack of) from those receiving the reports.
Version 13.6.0: great app + how to make it better
PROS:
Very easy to use: take at least one photo, the photo’s GPS coordinates are added automatically, choose the category, add a note if necessary, and send. Boom, done.
The layout is crisp and easy on the eyes.
Regular updates to squash bugs and improve the app - for example, one of my suggestions, to make it so that tapping on the tab’s name scrolls to the top of the screen, has been added.
HOW TO MAKE IT BETTER:
Add the option to switch off notifications that nag us about whether a snap has been solved - if we notice that it has, we’ll let you know.
On the “incident types” screen, put the most recently-used types at the top of the screen, in order of most recently-used, so we can select them without tapping on the search bar.
On the History tab, add a button to mark all notifications as read, so we can get rid of those annoying red dots.
On the summary screen of the snap (the final screen before sending), allow us to edit the data of each screen by tapping on it, instead of having to go back to a previous screen.
Add the Department Of Transport as a Solver, so we can send traffic-light reports to them.
Add support for dark mode, it’s easier on the eyes.
CONCLUSION:
A great app, with a little room for improvement - 5 stars.
Third party app a bit of a thorn in the side for Council
Appreciate this app as a one stop shop but it can lead Council rangers on a wild goose chase when they’re given the location of an issue as chosen by the app user. In medium to high density areas street numbers on one frontage may not correspond and the actual address could be on the other side or adjacent corner. For most of my SNAP SEND SOLVE reports now, rangers will call me while in the field actively looking for the issue reported. I’ve now had to add an excruciating amount of detail in notes and also mark up photos so rangers can more easily locate what they’re looking for. Also, if the address reported isn’t 100% correct in relation to the problem then residents of a neighbouring property can be fined by Council when, for example, rubbish is dumped by one of their neighbours (which happened to the good folks next door). Hardly seems fair. I’ve now been directed by a Council ranger to cease using this app and send reports directly by email instead. Hmmm.
Developer Response ,
Hi Sam, we wanted to let you know we have recently made enhancements to our location feature to provide authorities with the most accurate location information. The new changes also make it easier to set and confirm your location. Let us know what you think by updating to our latest version. Thank you!
App Privacy
The developer, Snap Send Solve Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Snap Send Solve Pty Ltd
- Size
- 73.1 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Simplified Chinese
- Age Rating
- 4+
- Copyright
- © Snap Send Solve
- Price
- Free